Medical Assistant- Mental Health

Jewish Association for Services for the Aged•New York, NY

6d•$0 - $23•Onsite

About The Position

As a Medical Assistant, you will support clinical operations at JASA’s geriatric mental health clinic and its satellite locations. You will serve as the operational backbone of the clinic—managing complex appointment schedules, assisting with care coordination, conducting patient check-ins, and ensuring a warm, organized environment for our clients and clinical staff. JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work. Meaningful Impact: Be the first welcoming face for older adults seeking vital mental health care. Collaborative Environment: Partner directly with clinicians, psychiatrists, and care coordinators in an integrated healthcare setting. Operational Leadership: Take ownership of scheduling systems, office inventories, and patient intake workflows.

Requirements

Certified Medical Assistant (CMA) or a Bachelor’s degree.
1–2 years of relevant experience, preferably in a clinic or healthcare setting.
Computer proficiency required; database and Electronic Health Record (EHR) system experience is highly preferred.
A pleasant, welcoming demeanor with a passion for interacting with clients, families, and colleagues.
Meticulous attention to detail, strong organizational skills, and the ability to work independently and under pressure within a fast-paced environment.

Nice To Haves

database and Electronic Health Record (EHR) system experience is highly preferred

Responsibilities

Assist clinicians in obtaining medical histories and documentation; guide patients through the completion of intake paperwork and consent forms.
Partner with external healthcare providers, mental health professionals, insurance companies, and pharmacies to coordinate patient care.
Manage face-to-face and telehealth schedules for all clinicians across multiple satellite clinics using the electronic record-keeping system.
Greet visitors warmly, verify insurance and demographic information, collect co-pays/balances, and assist patients with arranging transportation.
Respond to incoming phone calls, emails, and faxes; process medical records requests efficiently; scan, file, and perform other clerical tasks.
Order office and medical supplies, manage inventories, open/close the clinic, and ensure the waiting room and common areas remain tidy and welcoming.
Actively participate in department meetings, clinical supervision, and assigned professional development trainings.