Medical Assistant

GoHealth Urgent Care - UCSF Health • Matthews, NC

15h

About The Position

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vital signs, testing, procedures, room preparation, and electronic medical record (EMR) documentation. The role focuses on delivering a high-quality, customer-focused experience in a fast-paced care setting. Novant Health and GoHealth Urgent Care have partnered to provide urgent care services across Charlotte, Winston-Salem, and Asheville, North Carolina.

Requirements

• High school diploma required.
• Basic Life Support (BLS) certification from AHA or ARC required at hire.
• Proficiency in Medical Assistant duties.
• Strong typing and computer skills.
• Proficiency with Microsoft Word and Excel.
• Detail oriented with strong task management.
• Excellent written and verbal communication skills.
• Ability to work effectively with diverse populations.
• Strong team collaboration skills.
• For candidates with less than 3 years of Medical Assistant experience, one of the following certifications is required: CCMA (NHA), CMA (AAMA or CHP), RMA (AMT, AAH, or ARMA), NCMA (NCCT), or NRCMA (NAHP).
• Candidates using the experience-based pathway without an MA certification at hire must have at least 3 years of Medical Assistant experience, including at least 1 year in a hospital, emergency room, or urgent care setting.
• Individuals hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment.
• Alternative credentials accepted at hire include graduation from an accredited nursing program, LPN, RN, EMT (National Registry of Emergency Medical Technicians), paramedic (National Registry of Emergency Medical Technicians), or CNA.

Nice To Haves

• Graduate of a Medical Assisting Program preferred.

Responsibilities

• Register patients, verify insurance, and collect co-pays.
• Schedule appointments and coordinate specialist referrals.
• Respond to patient inquiries and provide care status updates.
• Communicate patient flow and assist with patient preparation.
• Record medical histories and obtain vital signs.
• Perform point-of-care testing, including flu, strep, and ECG testing.
• Perform phlebotomy and administer injections.
• Prepare, clean, and restock exam rooms.
• Update the EMR and scan documents.
• Answer phones and manage administrative tasks.
• Conduct patient follow-up and maintain the reception area.
• Complete opening and closing procedures, including cash-out.
• Conduct daily equipment checks and submit repair tickets.
• Perform additional duties as assigned.

Benefits

• Career advancement opportunities, including leadership and clinical education pathways.
• EMR training and mentorship from market leadership and providers.
• Competitive compensation with a monthly bonus program.
• 5 weeks of paid time off.
• Medical, dental, vision, disability, and life insurance.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED