Medical Assistant

American Oncology Network•Kansas City, MO

14d•$17 - $26•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and is responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role also supports patient intake and documentation, coordinates outside testing and referrals, maintains laboratory compliance and supplies, and may work at any AON location to meet business needs. Travel is listed as less than 25%. Standard workdays and hours are Monday to Friday, 8:00 AM–5:00 PM, with overtime expected when sufficient notice is given.

Requirements

High school diploma or GED.
State-required certifications or licenses.
Basic Life Support (BLS) certification.
Valid driver’s license and vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with ability to perform venipuncture.
Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, organizational, and attention-to-detail skills; ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and ability to provide balanced feedback.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work remotely effectively as required and in a fast-paced, multi-site environment while managing competing priorities and demands.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience or proficiency with an EMR.
Ability to travel less than 25%.
Availability for the standard Monday-to-Friday, 8:00 AM–5:00 PM schedule and overtime when given sufficient notice.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform required quality control procedures before patient testing and document quality assurance corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation.
Send outside laboratory work to the appropriate facility based on the patient’s insurance plan.
Maintain test report logs, quality control logs, equipment records, and regulatory checklists.
Follow AON patient identification procedures at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for the physician.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Thoroughly document testing and treatment in the medical record; prepare encounter forms or complete EMR steps for electronic superbills.
Show physicians critical blood counts according to guidelines.
Obtain relevant scans and CDs and prepare them for physician review.
Maintain adequate supply inventory and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable.
Perform duties and compliance testing required to keep the laboratory compliant with state and federal regulations.
Complete the annual continuing education units required for C.O.L.A. requirements.
Follow safety guidelines and maintain the cleanliness of the laboratory and equipment.
Comply with laws and regulations related to patient care, patient rights, safety, billing, and collections, and follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Protect the confidentiality of patient information.
Assist in training new employees in related job duties.
Work at any AON location as needed to meet business needs and work overtime when given sufficient notice.
Follow other job-related instructions and perform other duties assigned to meet business needs.