Medical Assistant

INNOVATIVE INTEGRATED HEALTH•Fresno, CA

2d•Onsite

About The Position

A Medical Assistant is responsible for preparing participants for exams and procedures; assisting providers with minor surgeries and procedures performed in clinic; taking necessary vital signs and measurements; obtaining and processing lab specimens; scheduling appointments, tests and procedures; assisting providers in any other way to ensure effective participant flow. Duties include but are not limited to: Report on personal care services provided and the self-care abilities of participants, including changes noted in participant’s condition. As part of the health care team, provides assistance that will maintain the independence of the participant to conduct activities of daily living. Welcomes participants, visitors, providers and staff in a warm, friendly and professional manner. Rooms participants upon arrival, documenting participant’s vital signs and chief complaint in the participant’s chart. Confirms current medication list and any additional information as instructed by the provider. Initiate all telehealth video and phone visits prior to the provider entering the exam room if needed. Assumes responsibility for assisting providers with procedures and tests as directed by the Medical Board of California. The day prior to participant’s appointment, reviews participant’s chart and checks that all pertinent information is up-to-date including current referrals and test results. Reviews charts at the end of each participant day, reconciling orders and review of orders tracking report, and completing any provider requests. Pulls prescription refill requests and obtains approval from provider to refill. Calls or faxes in any orders approved by provider. Checks voice mail messages regularly throughout the day and addresses/responds to all inquiries by the end of each day. Maintains clean work area and cabinets. Cleans and sterilizes instruments as part of daily tasks assignment. Maintains OSHA logs and keeps up to date for compliance. Restocks exam rooms with supplies on a daily basis. Inventories and orders medical supplies as needed. Checks Inbound Labs or Labcorp link results on a daily basis and notifies provider of participants’ lab and test results. Remind providers of any reports needed to be turned in and co-signed such as daily orders, HCC report and Pharmacy recommendations. Monitors provider’s schedule on a daily basis. Makes appointment confirmation calls as needed. Provides back-up telephone coverage for front office as needed. Provides back-up to other medical assistants as needed. Responsible for participant safety, identify safety hazards and emergency situations, and initiate corrective action as able. Provide behavioral supervision or support for participants, such as reality orientation, reminder to follow through with nursing and medication instruction, diet restrictions, and emotional reassurance. Assist with general activities such as conversing with participants, recreation activities, meal and snack serving, and housekeeping. Assist in identifying signs and symptoms indicating physical, emotional, or behavioral change in participants and reporting these signs to the center staff and/or supervisor, including but not limited to, any changes in skin integrity, bowel and bladder status, food/fluid intake, or changes in ambulation. Assure compliance with infection control, personal protection equipment, blood-borne pathogens, hazardous material handling, and fire safety standards. Maintain strict confidentiality of all participant information. Maintain accurate, up- to-date EHR documentation indicating ongoing services provided, reassessments of changing needs, and participant’s expressed wishes. Prepare and submit timely reports as required. Attend and participate in staff meetings, in-services, projects, and committees as assigned. Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance. Accept assigned duties in a cooperative manner; and perform all other related duties as assigned. Be flexible in schedule of hours worked. May require use of personal vehicle.

Requirements

Minimum of one (1) year of documented experience working with a frail or elderly population
CPR certification with first aid
Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact
Knowledge of the principles and techniques involved in relating to frail elderly persons
Skill in communicating with participants, their families, and other staff members; ability to establish a helping, trusting relationship with participants
Demonstrates sensitivity to the needs of older adults as evidenced by a caring approach, patience in providing care, and responsiveness to participant requests
Ability to follow directions, verbal and written instructions, and adapt work schedule under supervision
Ability to follow through with instructions and directions provided by supervisor, RN, QI coordinator, primary care provider, and/or medical director
Ability to utilize appropriate safety measures when providing care
Ability to relate to the public and governmental agencies in a pleasant, participant, and professional manner
Well organized, dependable, flexible, and resourceful
Ability to learn and retain information regarding participant care procedures
Ability to plan, prioritize and complete designated tasks
Ability to demonstrate compassion and patience when dealing with participants and participant’s families
Ability to project a pleasant and professional image

Nice To Haves

Medical Assistant Certification preferred
Experience in a long-term care facility or with a community-based geriatric program preferred

Responsibilities

Preparing participants for exams and procedures
Assisting providers with minor surgeries and procedures performed in clinic
Taking necessary vital signs and measurements
Obtaining and processing lab specimens
Scheduling appointments, tests and procedures
Assisting providers in any other way to ensure effective participant flow
Report on personal care services provided and the self-care abilities of participants, including changes noted in participant’s condition
Provides assistance that will maintain the independence of the participant to conduct activities of daily living
Welcomes participants, visitors, providers and staff in a warm, friendly and professional manner
Rooms participants upon arrival, documenting participant’s vital signs and chief complaint in the participant’s chart
Confirms current medication list and any additional information as instructed by the provider
Initiate all telehealth video and phone visits prior to the provider entering the exam room if needed
Assumes responsibility for assisting providers with procedures and tests as directed by the Medical Board of California
Reviews participant’s chart and checks that all pertinent information is up-to-date including current referrals and test results
Reviews charts at the end of each participant day, reconciling orders and review of orders tracking report, and completing any provider requests
Pulls prescription refill requests and obtains approval from provider to refill
Calls or faxes in any orders approved by provider
Checks voice mail messages regularly throughout the day and addresses/responds to all inquiries by the end of each day
Maintains clean work area and cabinets
Cleans and sterilizes instruments as part of daily tasks assignment
Maintains OSHA logs and keeps up to date for compliance
Restocks exam rooms with supplies on a daily basis
Inventories and orders medical supplies as needed
Checks Inbound Labs or Labcorp link results on a daily basis and notifies provider of participants’ lab and test results
Remind providers of any reports needed to be turned in and co-signed such as daily orders, HCC report and Pharmacy recommendations
Monitors provider’s schedule on a daily basis
Makes appointment confirmation calls as needed
Provides back-up telephone coverage for front office as needed
Provides back-up to other medical assistants as needed
Responsible for participant safety, identify safety hazards and emergency situations, and initiate corrective action as able
Provide behavioral supervision or support for participants, such as reality orientation, reminder to follow through with nursing and medication instruction, diet restrictions, and emotional reassurance
Assist with general activities such as conversing with participants, recreation activities, meal and snack serving, and housekeeping
Assist in identifying signs and symptoms indicating physical, emotional, or behavioral change in participants and reporting these signs to the center staff and/or supervisor, including but not limited to, any changes in skin integrity, bowel and bladder status, food/fluid intake, or changes in ambulation
Assure compliance with infection control, personal protection equipment, blood-borne pathogens, hazardous material handling, and fire safety standards
Maintain strict confidentiality of all participant information
Maintain accurate, up- to-date EHR documentation indicating ongoing services provided, reassessments of changing needs, and participant’s expressed wishes
Prepare and submit timely reports as required
Attend and participate in staff meetings, in-services, projects, and committees as assigned
Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned
Be flexible in schedule of hours worked
May require use of personal vehicle