Medical Assistant

GoHealth Urgent Care - UCSF Health•Norwalk, CT

12d

About The Position

The Medical Assistant works collaboratively to support medical providers, the radiologic technologist, and patients through patient care management, organization, and communication. The role is responsible for completing work accurately, with high quality, and in a timely manner while supporting the organization’s mission and core values of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability. The position combines patient registration and administrative support with clinical assistance. Duties include preparing patients for examinations, collecting medical histories and vital signs, conducting point-of-care tests, supporting patient flow, maintaining records and supplies, and helping ensure the clinic and its equipment are ready for use. The Medical Assistant also performs opening and closing duties and patient follow-up.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.
Medical Assistant experience preferred for graduates of a Medical Assistant program.
Alternatively, 2 or more years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor is preferred for candidates without a Medical Assistant program.
Medical terminology knowledge strongly preferred.

Nice To Haves

Graduation from a Medical Assistant program preferred.
At least 1 year of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
Medical Assistant experience preferred for graduates of a Medical Assistant program.
At least 2 years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
Knowledge of medical terminology strongly preferred.

Responsibilities

Register patients, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep them informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by verifying patient information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature, and escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide the results or information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory and regularly check expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort incoming and outgoing postal correspondence.
Keep the reception area well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.