Medical Assistant

Shriners Children's•Shreveport, LA

21h

About The Position

The Medical Assistant (MA) supports and facilitates clinic operations by performing clinical, clerical, and technical duties. Responsibilities include patient rooming, documentation during visits, assisting with minor procedures, managing supplies, supporting Telehealth services when applicable, and flexing to administrative support as needed. The role requires strong communication skills, clinical competence, and the ability to work independently and collaboratively to provide an optimal care experience for patients and families. The position works 7:30 a.m. to 4:30 p.m. on an as-needed basis.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification within 30–90 days of hire.

Nice To Haves

Associate degree in Medical Assisting.
Medical Assistant certification from a nationally recognized association, such as NHA, AMA, NCRMA, or NAHP.
CMA, RMA, CCMA, or NCMA certification.
One year of pediatric or ambulatory care experience.
Experience with any EMR system.
Familiarity with Microsoft Office tools, HIPAA, infection control, and patient safety protocols.

Responsibilities

Escort patients from waiting rooms to exam rooms, confirm date of birth, and ensure patients are in the proper attire for their visit.
At relevant sites, escort patients to radiology or POPs rooms or waiting areas, in addition to rooming patients for clinic.
Obtain patient vital signs, draw blood, and take basic medical histories, including chief complaint, medication, social, and family history.
Monitor and report patient condition throughout visits.
Follow infection prevention protocols.
Conduct Telehealth intake tasks, documenting vitals, medical history, and encounter details.
Escort patients to checkout and update rooming status in Epic.
Monitor Epic DAR and communicate with relevant teams to support timely rooming and patient handoffs.
Direct physicians and APPs to patient rooms based on Epic DAR status.
Communicate effectively with patients, families, and staff; provide updates on delays and next steps, and answer non-clinical questions.
Assist with patient education regarding casting care, surgical preparation, and discharge instructions.
Maintain patient confidentiality.
Prepare exam rooms daily and stock and maintain supplies and equipment.
At relevant sites, support cast room setup, cleaning, and supply management.
Troubleshoot clinical equipment and coordinate service as needed.
Participate in outreach clinics and support continuity-of-care initiatives.
Prepare and manage Telehealth rooms and equipment.
Enter patient data, including vitals, medications, allergies, immunizations, and intake notes, accurately into Epic.
Compile and share departure summaries with patients.
Support follow-up scheduling and direct patients.
Perform clerical duties, including copying, faxing, scanning, and handling other correspondence.
Clean exam rooms between patients.
Support the Physician Clinic order entry process according to established SCMG guidelines and workflows.