Medical Assistant (36 hours)

External Brand•Round Rock, TX

11d•Onsite

About The Position

Austin Regional Clinic (ARC) is seeking a Medical Assistant to support provider practices by assisting with direct patient care duties. This role involves patient call backs, refill requests, diagnostic testing, maintaining supply inventory, and cleaning/maintaining medical equipment. The Medical Assistant will ensure compliance and confidentiality while promoting the organization's mission and philosophy. ARC has been voted a top Central Texas employer for over 15 years and is one of central Texas’ largest professional medical groups with over 35 locations and continued growth.

Requirements

High school diploma or equivalent.
Must meet one of the following: Medical Assistant experience, or CNA/EMT/PCT (or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or Graduate of a medical assistant program.
Ability to administer medications & injections within scope of position within 90 days of hire.
Knowledge of medical terminology.
Excellent organizational skills.
Excellent phone listening skills.
Ability to multi-task in a fast-paced environment and manage competing priorities.
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent interpersonal & problem solving skills.
Ability to work in a team environment.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required.

Nice To Haves

Six (6) months or more experience as a Medical Assistant.
Medical Assistant certification preferred.

Responsibilities

Rooms patients, takes and documents vital signs, and prepares patients for provider exam.
Administers medication under physician’s direction and within the scope of practice.
Performs diagnostic testing such as EKGs, audiograms, typanograms, spirometry, and visual screenings and documents in EPIC EMR.
Reviews Provider refill in basket and assists with daily medication refill requests using the ARC refill protocol.
Reviews EPIC triage call in basket for any callbacks.
Reviews result notes in basket and calls/informs patients of normal lab results.
Ensures rooms are properly stocked and supplies are current and within expiration dates.
Cleans patient rooms as needed, including proper handling of dirty laundry.
Ensures laundry cart is stocked with fresh linens on a daily basis.
Follows directions given by nursing team leader or supervisor.
Follows clinic protocols.
Provides patients with educational materials as directed.
Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
Maintains regular and dependable attendance.
Follows the core competencies set forth by the Company.
Works holiday shift(s) as required by Company policy.
Answers incoming phone calls coming into nursing triage, determining if the call is low or high acuity.
Assists patients in non-clinical situations or forwards calls requiring clinical intervention to appropriate staff.
Handles medication refill requests, referral questions, requests for copies of lab or immunization records, requests for lab releasing to mychart, lab results if signed off by provider, and general calls from pharmacies.
Utilizes smart phrases when taking phone messages and routing directly to the provider.
Posts patient test results through the patient’s mychart portal.
Refills medication following the ARC refill protocols.
Assists providers with procedures by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam.
Obtains applicable consents and completes all necessary documentation in EPIC EMR.
Maintains equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.).
Performs other duties within the scope of unlicensed personnel as assigned.