Medical Assistant

American Oncology Network•Naples, FL

5d•$16 - $24•Onsite

About The Position

The Medical Assistant assists physicians with medical procedures in the office and is responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role includes clinical, laboratory, documentation, scheduling, inventory, compliance, and patient-support duties across AON locations as needed. The employee must protect patient confidentiality, follow applicable laws and organizational policies, and perform other job-related duties assigned by a supervisor or management.

Requirements

High school diploma or GED.
Certifications and licenses as required by the state where employed.
Basic Life Support (BLS) certification required.
Valid driver's license and a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician's office, with the ability to perform venipuncture.
Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, organizational, and attention-to-detail skills, with the ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing demands from multiple stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience or proficiency with EMR.
Ability to work remotely effectively as required.
Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional overtime and weekend shifts may be required based on location hours and operational needs.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality control and quality assurance corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient's insurance plan.
Maintain test report logs, quality control logs, equipment records, and checklists required by regulatory agencies.
Follow AON patient identification procedures at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for physician visits in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Document testing and treatment in medical records; prepare encounter forms or complete EMR superbill steps to charge for services.
Show physicians critical blood counts according to guidelines and obtain scans and CDs for physician review.
Maintain adequate supply inventory and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties needed to keep the laboratory compliant with state and federal regulatory agencies.
Complete the required annual CEUs to meet C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with federal and state laws and regulations concerning patient care, patient rights, safety, billing, and collections, and follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Maintain the confidentiality of patient information at all times.
Assist in training new employees on related job duties.
Work at any AON location as needed to meet business needs and work overtime when given sufficient notice.
Perform other job-related duties and follow other job-related instructions as assigned.
Travel to other clinic locations as needed.