Medical Assistant

Henry Ford Health•Detroit, MI

4d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to perform administrative and clinical tasks that support quality, compassionate patient care. Duties include greeting and escorting patients, obtaining histories and vital signs, preparing patients for examinations and procedures, assisting providers, documenting care, and carrying out related clinical and administrative work. This role is part of the School Based Health Program at Denby High School, providing primary care in a school-based health center for patients ages 3–21, primarily ages 14 and older. The Medical Assistant collaborates with providers, school administration and staff, community partners, and a multidisciplinary team. The program follows Child Adolescent Health Center guidelines and requirements established by MDHHS, is grant-funded, and includes community engagement, outreach, and health education.

Requirements

High school diploma or GED equivalent.
Meet one of the following qualifications: graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without an externship and have at least one year of clinical medical assisting experience within the past five years; hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical assisting experience; be a Licensed Practical Nurse; be a licensed Paramedic or Emergency Medical Technician with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C certification upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect; practice these skills through ongoing training and in-services.
Be self-directed, flexible, committed to the team concept, demonstrate teamwork and initiative, be willing to learn and open to new learning experiences, accept and respect diversity without judgment, and demonstrate customer-service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to examination rooms and prepare them for examinations, procedures, and treatment.
Obtain vital signs and patient histories, record information in the electronic health record, and document care provided.
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document medications and immunizations as ordered by the supervising provider, following the six rights of medication administration and maintaining accurate records.
Recognize and respond to emergencies.
Monitor and respond to patient requests through telephone encounters, In Basket messages, and MyChart within designated time frames, documenting responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off; prepare medication refill requests for provider review and signature.
Discharge patients and provide after-visit instructions to patients or caregivers as directed by the provider.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other testing as needed, and phlebotomy including venipuncture and capillary puncture.
Serve as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments; schedule outpatient procedures; apply insurance and managed-care policies; obtain pre-authorizations; and enter referrals for provider sign-off.
Participate in quality assessment and improvement programs; follow standard precautions and aseptic and sterile technique; clean instruments and equipment; and comply with safety and regulatory standards.
Advocate for patients, explain office policies and procedures, provide health maintenance and disease-prevention information within scope and as directed, and identify relevant community resources.
Support Henry Ford Health's goals, policies, procedures, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment and maintain examination and treatment rooms, supplies, and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice.
Collaborate with providers, school personnel, community partners, and the multidisciplinary team; participate in community outreach and health education.