Medical Assistant

CenterWell•Norfolk, VA

13d•Onsite

About The Position

The Medical Assistant supports efficient patient flow between check-in and the physician visit. In this onsite, specialized Patient Specialist role, the Medical Assistant prepares patients for their appointments, completes intake and basic health checks, and clearly explains next steps so physicians can focus on medical decision-making. The position reports to the Center Administrator. Responsibilities include verifying medications and allergies, documenting patient history, and conducting validated screenings as needed. The Medical Assistant manages the EMR inbox according to routing rules, handling patient messages, lab results, and medication-adherence follow-ups with pharmacies, with a goal of providing a same-day touch for all tasks. The role also uses the loop-back method to confirm that patients understand instructions by asking them to repeat them in their own words. The role requires patient-centered communication, accurate documentation, safe and consistent clinical task performance, and effective collaboration across professional teams. The position is scheduled for 40 hours per week. The listed annual base-pay range is $43,000–$56,200, and the role is eligible for a bonus incentive plan.

Requirements

Knowledge of HIPAA and safety policies, including protecting privacy and following safety requirements.
Knowledge of infection prevention and OSHA requirements.
Computer literacy.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient-care information and apply practical patient-care techniques.
Ability to recognize and manage emotions effectively and work across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to maintain accuracy across repetitive tasks and perform clinical tasks safely and consistently.
Ability to communicate clearly and be easily understood.
Ability to perform basic calculations accurately.
Current or in-progress BLS certification where required for the applicable level or state.
Graduation from a medical assistant training program or at least 3 years of experience.
Right to work in the United States.
Ability to work the assigned clinic hours.

Nice To Haves

Knowledge of how to document screenings using approved, standardized tools.
Knowledge of safe vaccine administration standards.
Knowledge of routing messages to support care.
Knowledge of point-of-care testing (POCT) and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Prepare patients for appointments by bringing them to the exam room and completing basic health checks.
Perform intake, including medication and allergy verification and patient-history documentation.
Conduct validated screenings as needed, such as PHQ-2 and fall-risk screenings.
Manage the EMR inbox using established routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Aim to provide a same-day touch for all inbox and worklist tasks.
Use the loop-back method to confirm patients understand their instructions and next steps.
Record patient-care information accurately and provide responsive, patient-centered support.
Perform patient-care tasks safely and consistently and communicate clearly with patients and professional teams.