Medical Assistant

ADELANTE HEALTHCARE INC•Peoria, AZ

7d•Onsite

About The Position

The Medical Assistant is an essential member of Adelante Healthcare’s Care Delivery Integration team, providing patient-centered clinical support and helping maintain efficient workflows and positive patient experiences. The role supports providers and interdisciplinary team members by preparing patients for visits, performing clinical duties within scope, documenting accurately in the EHR, supporting follow-up care, and reinforcing patient education and care coordination. The Medical Assistant helps advance whole-person care by identifying and closing preventive, chronic disease, and care coordination gaps and supporting population health and quality initiatives. As an experienced team member, the Medical Assistant serves as a resource for colleagues by supporting training, competency development, workflow consistency, mentoring, and clinical standards. The position works under the Medical Assistant Supervisor and in collaboration with clinical nursing leadership. It partners with clinical, behavioral health, nutrition, integrated care, community health, referral, and front office teams to improve access, patient engagement, quality outcomes, and the overall patient experience. Employees are expected to support quality, patient safety, employee engagement, innovation, integrity, professionalism, teamwork, and Adelante Healthcare’s core values. The role also supports interdisciplinary communication and collaboration, patient-centered team-based care, compliance with organizational standards, and a caring environment for patients and coworkers.

Requirements

High school diploma or GED from an accredited institution.
Graduation from an accredited Medical Assistant training program, or an equivalent combination of education and/or three years of Medical Assistant experience providing the knowledge, skills, and abilities needed for the job.
Current CPR/AED certification for Healthcare Providers through the American Heart Association or American Red Cross.
Valid Arizona Level One Fingerprint Clearance Card for positions supporting Specialty Behavioral Health services.
Valid driver’s license, reliable transportation, and ability to travel between health centers as needed.
Demonstrated commitment to patient-centered, whole-person care and the Care Delivery Integration model.
Knowledge of preventive care, chronic disease management, population health, and quality improvement principles.
Ability to identify and address care gaps using standing orders, clinical guidelines, and provider direction.
Strong communication, organization, critical thinking, and problem-solving skills.
Ability to prioritize multiple responsibilities in a fast-paced clinical environment.
Proficiency with EHR systems, Microsoft Office, and healthcare technology platforms.
Knowledge of HIPAA, OSHA, infection prevention, patient safety, and regulatory requirements.
Professionalism, accountability, adaptability, and excellent customer service.
Ability to meet the described physical demands, including frequently lifting or moving up to 25 pounds without assistance and occasionally lifting or moving up to 50 pounds with assistance.

Nice To Haves

Certified Medical Assistant certification preferred.
Current CMA, RMA, or NCMA certification.
Bilingual in English and Spanish or another language reflective of the communities served.
Experience in an integrated primary care or FQHC environment.
Experience with population health management, quality improvement, and EHR optimization.

Responsibilities

Prepare for patient visits through pre-visit planning, including reviewing health maintenance needs, medications, referrals, labs, diagnostics, and quality measures.
Perform patient intake, including vital signs, medication reconciliation, screenings, allergies, and required clinical documentation.
Prepare examination rooms, assist providers during examinations and procedures, and maintain patient safety and comfort.
Administer medications, immunizations, and treatments within scope of practice and organizational policies.
Collect, process, document, and manage laboratory specimens according to established procedures; perform assigned point-of-care testing.
Maintain clinical equipment, supplies, medication storage, and infection prevention standards.
Document patient care accurately in the EHR.
Follow medication administration principles and organizational requirements for medication and vaccine identification, documentation, storage, handling, and management.
Support vaccine management with the RN/Clinical Lead Nurse and Medical Assistant Team Lead; assist with medication inventory and expiration monitoring.
Follow infection prevention practices, universal precautions, and National Patient Safety Goals, and maintain competency in clinical procedures.
Participate in interdisciplinary team huddles, care planning, and workflows designed to improve patient outcomes and operational efficiency.
Identify opportunities for warm handoffs and connections to integrated services, community resources, and supportive programs.
Reinforce provider recommendations, discharge instructions, medications, referrals, and follow-up plans.
Assist with referral coordination, outside medical record requests, and follow-up after emergency department visits, hospitalizations, and specialty care.
Identify and support closure of preventive care, chronic disease, laboratory, diagnostic, and referral gaps; complete applicable standing orders and clinical protocols.
Support quality initiatives, including UDS, HEDIS, value-based care, and payer quality programs; participate in chart reviews, audits, data collection, and improvement initiatives.
Conduct outreach to improve appointment adherence, preventive care completion, and chronic disease management.
Educate patients about healthcare services, preventive care, medications, immunizations, and chronic disease management; encourage use of the patient portal and virtual care resources.
Support patients in understanding and participating in their care plans and promote access to integrated services and wellness resources.
Maintain confidentiality and comply with HIPAA, OSHA, organizational policies, and regulatory requirements.
Demonstrate professionalism, cultural humility, accountability, adaptability, compassion, and customer service.
Serve as a subject matter resource for Medical Assistants; mentor Associate Medical Assistants and Medical Assistants and assist with onboarding, orientation, and skill development.
Reinforce organizational workflows, policies, procedures, and best practices; help identify workflow barriers and communicate improvement opportunities to leadership.
Support team members in solving clinical workflow and patient care process issues.
Support patient education about the patient portal, integrated care services, preventive care, specialty programs, and organizational resources.
Support patient navigation and care coordination; participate in audits, tracers, and process improvement activities.
Participate in meetings, education, quality initiatives, and professional development activities.
Support cross-functional workflows and initiatives related to clinical excellence, patient experience, quality improvement, and Care Delivery Integration goals.
Float between health centers based on operational needs and perform other duties as requested or assigned.
Promote and participate in interdisciplinary communication and collaboration to enhance care quality and health outcomes.
Comply with Adelante Healthcare’s written standards, Compliance Program, Code of Conduct, policies, and procedures, and report conduct that may violate legal or compliance requirements.