Medical Assistant

Pediatric Associates Family of Companies•Dallas, TX

About The Position

Pediatric Associates is seeking a bilingual Spanish/English Medical Assistant with a passion for pediatric care. Under the direct supervision of a clinician, this role performs team-based clinical and administrative patient care to promote health and wellness in a safe, friendly environment. The Medical Assistant supports clinicians and care-management teams with chronic disease management, examinations, and treatment of pediatric patients; specialty training may apply. The position maintains a high-quality patient experience and a clean, safe, well-stocked care environment. It includes collecting and documenting vital signs and patient histories, preparing patients for examinations, assisting with clinician-supervised procedures, reconciling and administering vaccines and medications, providing patient follow-up, handling administrative tasks, and collecting and processing laboratory samples. The role follows organizational quality, privacy, information-security, and patient-care standards. Work involves direct patient care, indoor settings, and travel to other office locations as needed. The posting lists a Monday–Friday schedule of 8–6 and Saturday hours of 8–1. A $1,000 sign-on bonus is offered to eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible.

Requirements

Must be fluent in both Spanish and English.
High school diploma or equivalent.
Medical Assistant diploma or certification, or at least three years of Medical Assistant experience in lieu of the diploma or certification requirement.
Active BLS certification.
Current, valid driver's license.
Excellent interpersonal, organizational, and customer-service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment and plan, prioritize, and organize work.
Knowledge of basic medical terminology, immunization, and medical safety practices and standards.
Clear written and verbal communication skills.
Critical-thinking skills, including in emergency situations.
Proficiency with electronic health recordkeeping systems.

Nice To Haves

At least one year of Medical Assistant experience with an MA diploma or certification in a healthcare setting is preferred.

Responsibilities

Welcome patients and maintain a high-quality patient experience, safe environment, clean office and exam rooms, and appropriate supplies and equipment in accordance with infection-control procedures.
Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration rate; repeat measurements and notify the clinician of abnormal findings.
Interview patients as appropriate for age and specialty, document presenting concerns and relevant histories, and update medical records.
Obtain medical records, consultation notes, hospital or emergency department discharge records, and diagnostic and laboratory results for clinician review and follow-up.
Prepare patients for clinician examinations and ensure clinician orders are carried out and accurately documented.
Under clinician supervision, assist with or perform age-appropriate vision and hearing screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures, and emergency response.
Reconcile and document vaccines and medications with the patient and state registry; provide vaccine information statements and education to patients or parents before vaccine and medication administration.
Follow vaccine cold-chain handling, storage, preparation, and administration requirements, and report vaccine excursions.
Use proper patient identifiers and buddy-process validation; administer vaccines and medications by intramuscular, intradermal, and subcutaneous injection, including post-administration observation.
Complete patient follow-up and assigned tasks, including answering phones, handling correspondence and prescription refill requests, providing information to clinicians, obtaining medication preauthorizations, assisting with referrals, and completing patient forms.
Arrange home and hospital care, procedures, and follow-up appointments as needed.
Perform phlebotomy and collect, process, document, and report laboratory samples according to policy.
Meet patient-centered medical-home best-practice standards, quality measures, and organizational key performance indicators.
Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.
Perform other duties as assigned.