Medical Assistant Float

The Providence Center•Providence, RI

12d

About The Position

The Providence Center Medical Assistant Float performs routine and higher-level administrative tasks to support physicians, nurses, and other clinical staff in carrying out their medical duties. The role maintains cooperative, respectful relationships with Center staff, local agencies, consumers, and the public, and works constructively with coworkers and supervisors. The Float Medical Assistant must be able to travel to other Providence Center department and program sites to cover for other Medical Assistants as assigned. Responsibilities include administrative support for physicians, patient information and records coordination, taking vital signs, supporting laboratory and diagnostic testing, assisting with medication groups and refill requests, coordinating appointments and insurance authorizations, and responding to calls and consumer questions. The position requires maintaining patient confidentiality, attending scheduled team meetings, and working a flexible schedule that includes some evenings. Other duties may be assigned.

Requirements

High school diploma or GED required.
Good typing skills, spelling, and grammar.
Excellent communication skills.
General computer experience.
Ability to multitask.
Attention to detail and strong organizational skills.
Sustained, consistent follow-up on required actions.
Team-oriented approach and strong interpersonal skills.
Assertive style to coordinate successful completion of responsibilities.
Sensitivity to the client population served by The Providence Center.

Nice To Haves

Entry-level Medical Assistant certificate and license preferred.
Bilingual Spanish preferred.

Responsibilities

Maintain cooperative and respectful relationships with Center staff, local agencies, consumers, and the public.
Work constructively with coworkers and supervisory staff, accept constructive criticism, and provide excellent customer service.
Travel to other Providence Center department and program sites to cover for other Medical Assistants as assigned.
Type physician correspondence, ensuring documents are properly formatted, accurate, and completed within 24 hours of the request.
Copy or fax physician documents in accordance with HIPAA guidelines and Providence Center policies.
Sort and file materials using alphabetical or numeric systems.
Obtain patient information from other agencies as directed by a physician, including laboratory results and recent medication sheets from primary care providers.
Take and report patient vital signs, including blood pressure, temperature, and weight.
Follow up with Case Managers to help ensure patients attend laboratory appointments.
Sort and distribute diagnostic test results.
Complete basic information on TDI forms and forward them to a physician for signature.
Assist physicians and nurses with medication groups.
Monitor the medication sample closet for expired medications, contact drug company representatives as needed, and assist with drug disposal.
Monitor and order urine-screen supplies and assist with urine screens.
Assist clinical supervision and staff as required.
Process medication requests and ensure all requests for the day are completed by the end of the shift.
Call pharmacies to refill existing medications according to physician orders.
Coordinate with primary care physicians as needed.
Assist with scheduling tests and treatments requested by physicians, such as physicals and EKGs.
Enter medical records that need to be retrieved for a client's next appointment and request charts 48 hours in advance.
Help coordinate medication appointments for residential clients.
Contact insurance companies to obtain required authorizations.
Respond courteously to consumers and maintain patient confidentiality.
Notify physicians when their appointments arrive and forward the relevant chart.
Answer calls for physicians and other clinical staff, ensure messages accurately include names, phone numbers, and brief call details, and route calls to the appropriate staff member.
Investigate questions when the answer is not known and follow through until resolution.
Attend and participate in scheduled team meetings.
Work a flexible schedule that includes some evenings.
Perform other duties as assigned.