Medical Assistant

Center for Life Management•Derry, NH

14d•Onsite

About The Position

The Medical Assistant (MA) in the Medical Team Department supports Medical Services and the Depression Center by providing direct clinical assistance to patients receiving Transcranial Magnetic Stimulation (TMS) treatment and Spravato (esketamine) therapy, as well as supporting medical providers during outpatient mental health appointments. The role includes patient rooming, pre- and post-appointment clinical support, administering TMS treatments under provider direction, observing and monitoring patients during Spravato administration, and coordinating with medical and clinical care teams to ensure safe, efficient, and compassionate care. Clinical activities are performed under licensed medical providers' direction and in accordance with CLM policies, training, and applicable regulations. This is a full-time, 40-hour-per-week position performed in a clinical outpatient office. The role involves moving between treatment rooms, and requires the ability to assist patients safely, lift and carry up to 25 pounds, operate TMS and office equipment, and stand and sit for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Certified or Registered Medical Assistant (CMA, RMA, or equivalent).
Completion of an accredited Medical Assistant training program.
Basic Life Support (BLS/CPR) certification, or ability to obtain it upon hire.
Strong interpersonal and communication skills.
Ability to work effectively with patients experiencing depression and other mental health conditions.
Proficiency with electronic medical record systems and basic Microsoft Office applications, including Outlook, Word, and Excel.
Ability to document effectively and efficiently in the course of clinical work.
Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
Ability and desire to work as part of a clinical team while also being self-directed and motivated with minimal supervision.
Ability to acquire and effectively practice new clinical skills as agency needs and services evolve.
Ability to assist patients safely as needed and lift and carry up to 25 pounds.
Manual dexterity to operate the TMS machine, computer, and standard office equipment.
Ability to stand and sit for extended periods.

Nice To Haves

Associate or Bachelor's degree.
Experience in behavioral health, psychiatry, or mental health settings working closely with patients.
Prior experience with TMS and/or Spravato treatment, or willingness to be trained.
Experience in outpatient medical or specialty clinic settings.
Familiarity with REMS protocols or medication observation programs.

Responsibilities

Prepare patients for medication management appointments by obtaining vital signs and recent laboratory results and reviewing assessment scales.
Assist medical providers with patient flow and clinical needs before, during, and after appointments.
Prepare, stock, and clean exam rooms according to clinical and infection-control standards.
Provide patient education as directed by medical providers.
Accurately document clinical information in the electronic medical record.
Assist with delivery of TMS treatments under provider direction and within the scope of training.
Prepare treatment rooms and equipment for TMS sessions, monitor patients during treatment, report concerns or adverse effects, and document treatment sessions.
Prepare Spravato observation areas and assist with patient check-in.
Monitor patients during the required post-administration observation period in accordance with REMS and clinic protocols.
Perform and document vital signs and safety checks during patient observation.
Complete Spravato REMS documentation for each treatment session and promptly communicate clinical concerns or adverse effects to medical staff.
Coordinate with nursing staff, providers, and administrative team members to support efficient patient care and clinic flow.
Assist with scheduling, patient communication, and follow-up tasks as assigned.
Maintain compliance with HIPAA, safety standards, and clinic policies.
Participate in team meetings, training, and quality improvement initiatives.

Benefits

Comprehensive health insurance, including medical, dental, and vision.
Health Reimbursement Arrangement.
Flexible Spending Account.
Paid earned time: three weeks in year one, capped at six weeks.
Eight paid holidays, plus a bonus birthday holiday during the employee's birth month.
403(b) Retirement Savings Plan with a 3% company contribution after one year of employment.
Company-paid life insurance.
Company-paid short- and long-term disability insurance.
Company-paid Accidental Death and Dismemberment Insurance.
Employee Assistance Program accessible to staff and their natural supports.
Company-issued cell phone and laptop as needed for the role.
Scholarship for professional advancement.
Mileage reimbursement for applicable positions.
On-the-job training and continuing education opportunities.
Supportive work environment with opportunities for career growth.
Meaningful relationships with coworkers and the individuals served.
Flexible work schedule.