Medical Assistant

ARC Health Partners • Lakewood, CO

12d • $20 - $25 • Onsite

About The Position

Denver Wellness Associates is seeking an experienced Medical Assistant to join its healthcare team onsite in Lakewood, Colorado. The Medical Assistant supports prescription refill and prior authorization requests, provides direct patient care, schedules appointments, addresses patient balances, and helps ensure safe treatment administration and a consistent patient experience. The role works closely with providers and administrative staff as an extension of the provider team.

The position supports the Service Line’s treatments, including Transcranial Magnetic Therapy (TMS), Spravato, Ketamine, and Ketamine Assisted Psychotherapy. It also involves patient-facing service, insurance and billing support, and clerical work. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with no nights or weekends. This is a full-time, onsite, W-2, non-exempt position paying $20–$25 per hour.

Requirements

• Current and valid Medical Assistant license in Colorado.
• Graduation from an accredited medical assistant program.
• CPR certification.
• At least one year of experience working in the medical field.
• Experience managing prescription refills and prior authorizations.
• Billing experience.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Excellent organizational and time-management skills.
• Knowledge of electronic medical records (EMR).
• Excel and/or strong computer skills.

Nice To Haves

• Knowledge of TMS and/or Spravato.
• Clinic or office experience.

Responsibilities

• Process prescription refill requests from patients and pharmacies in real time through calls, emails, website requests, and electronic prescription transmission in the EHR.
• Process prescription prior authorizations and submit them to patients’ insurance companies for review and approval.
• Follow prescription refill protocols to maintain patient safety and medication refill accuracy.
• Document prescription refill interactions and requests accurately in the EHR.
• Inform patients when appointments are needed for future refills and schedule appointments.
• Notify patients of high balances and collect payment according to office policies before providing further refills.
• Communicate with patients about the status of prescription refills and prior authorizations.
• Coordinate with providers, pharmacies, and insurance companies to help patients receive medication in a timely manner.
• Understand insurance benefits, take patient payments, verify benefits, and support the billing team in gathering required information.
• Work with administrative and billing teams to ensure procedural requirements are met.
• Perform clerical duties, including patient check-in and checkout, requested record processing, data verification, and interdisciplinary communication about the patient experience.
• Administer, monitor, and document Service Line treatments, including TMS, Spravato, Ketamine, and Ketamine Assisted Psychotherapy.
• Provide attentive, cooperative, sensitive, respectful, and kind service to patients, visitors, the public, and colleagues.
• Attend staff meetings as required.
• Maintain certifications in accordance with state guidelines.
• Perform duties to meet or exceed established service standards.

Benefits

• Competitive hourly rate of $20–$25, paid bi-weekly.
• 401(k) retirement plan with employer match up to 4%.
• Medical, dental, and vision insurance for employees and eligible dependents.
• HSA with employer contribution and FSA options.
• Employer-paid life insurance and AD&D coverage.
• Employee Assistance Program with confidential mental health and life support resources.
• Generous paid time off and additional paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed