Medical Assistant

U.S. Urology Partners•Carmel, IN

14d

About The Position

The Medical Assistant provides administrative and clinical support to clinics. The role requires working independently and collaboratively while consistently treating fellow staff with respect and consideration. Duties may vary based on office location and department structure. Administrative responsibilities include answering incoming calls and responding to patient requests, scheduling and rescheduling appointments, contacting patients who miss appointments, preparing new-patient charts, maintaining accurate and available medical information, processing referrals, checking out and discharging patients, collecting copayments, and keeping supplies and the work area organized. The Medical Assistant schedules appointments and procedures using the EMR system and obtains surgical and diagnostic insurance authorizations. Clinical support includes preparing and cleaning examination rooms, greeting and escorting patients, helping patients prepare for appointments, documenting medications patients bring to visits, verifying patient histories, and obtaining and recording vital signs in the EMR. The Medical Assistant assists physicians with office procedures as a second pair of hands, without administering medications, and collaborates with RNs and LPNs to provide patient care. The role also requires maintaining working knowledge of OSHA standards and completing required training and in-services, including annual OSHA training and PPD placements. The position operates in a professional office environment and routinely uses standard office equipment. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. Travel to other clinics may be required as needed.

Requirements

High school graduate or equivalent required.
Medical Assistant degree from an accredited vocational institution, or a community college course in Medical Assisting.
Ability to solve practical problems and deal with a variety of concrete variables where standardization is limited.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Thorough knowledge of computer information systems.
Ability to meet the role’s physical demands, including frequent standing, walking, sitting, hand use, reaching, stooping, kneeling, crouching, crawling, talking, and hearing; frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds.

Nice To Haves

Minimum of one year of experience preferred.
Certified in Medical Assisting strongly preferred.

Responsibilities

Answer incoming phone calls and address patient requests.
Schedule appointments and medical procedures, including X-rays and diagnostic testing, using the EMR system.
Contact patients who miss appointments and reschedule them as needed.
Distribute patient records to medical staff, prepare new-patient charts, and ensure medical information is accurate and available for review.
Process outgoing patient referrals as required.
Check out and discharge patients and collect necessary copayments.
Keep supplies stocked and maintain an effective work area.
Obtain surgical and diagnostic insurance authorizations.
Prepare and clean examination rooms and ensure supplies needed for patient care are available and stocked.
Greet patients and escort them to the lab or examination room; help them prepare for their appointment.
Ensure medications brought by patients are placed into the patient’s chart.
Verify patient history before the physician visit.
Obtain and record patient vital signs, including weight, blood pressure, respiration, and pulse, in the EMR.
Assist physicians with office procedures as a second pair of hands; do not administer medications.
Collaborate with RNs and LPNs to provide high-quality patient care.
Maintain working knowledge of OSHA compliance standards and apply them to daily responsibilities.
Complete required training and in-services in a timely manner, including annual OSHA training and PPD placements.
Travel to other clinics as needed.