Medical Assistant

VIPcare•Ocala, FL

12d•$18 - $25

About The Position

The Medical Assistant provides clinical and administrative support to help deliver safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the MA prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive role involves direct patient care, medication administration, and other clinical responsibilities requiring accuracy, professionalism, and attention to detail. The MA supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The role includes gathering and documenting patient histories and vital signs; preparing patients and examination rooms; assisting with examinations and procedures; administering medications and treatments as permitted; performing diagnostic testing, phlebotomy, and CLIA-waived tests; and documenting care in the electronic medical record. The MA also supports patient outreach, care coordination, Annual Wellness Visits, transitional care, and preventive care activities. Administrative duties include answering calls, greeting and registering patients, scheduling appointments, processing referrals, coordinating prescription refills, routing inquiries, monitoring supplies, and collaborating with providers and clinic staff. The position reports to the Office Manager.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work independently, manage multiple priorities, and perform in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural-diversity awareness and sensitivity to the needs of Medicare and other patient populations served.
Ability to perform clinical physical activities, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods, and visual acuity and hearing sufficient to safely perform essential duties, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to consistently report to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program; CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by collecting and documenting relevant medical, medication, allergy, history, and preventive-care information in the EMR.
Measure, document, and report vital signs and other clinical observations.
Prepare patients and examination rooms and assist providers during examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Provide compassionate, professional service that promotes a positive patient experience.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy and prepare specimens for laboratory testing.
Perform CLIA-waived laboratory testing and in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, oxygen administration as ordered, inhalation treatments, and spirometry.
Perform PT/INR testing using approved equipment and glucose testing using a glucometer.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials in accordance with infection-prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters accurately in the EMR.
Complete patient communications, including appointment and medication reminders, transitional care outreach, and preventive-care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, and documentation of completed services.
Perform care coordination activities and maintain patient records in accordance with organizational policies and HIPAA requirements.
Answer incoming calls, greet patients, schedule appointments, perform registration and check-in/check-out, process referrals, coordinate prescription refills, and route inquiries.
Monitor medical, pharmaceutical, and disposable clinical supply inventory and assist with ordering.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front office personnel to support efficient clinic operations.
Perform other duties as assigned.