Medical Assistant

Concentra•Oakland, CA

About The Position

The Medical Support Specialist (MSS) is a member of the patient care team who performs routine medical and testing procedures under the direct supervision of the treating clinician. The role also supports other facility functions as needed, including registration and referral management. The MSS provides efficient, accurate one-on-one patient care in a fast-paced environment and helps ensure that patients receive quality clinical care and a welcoming, respectful, and skillful experience. The position involves clinical support, testing, patient flow, equipment and supply upkeep, documentation, and front- and back-office duties. Responsibilities may change at any time and are not limited to those listed in the posting. The role requires discretion in handling confidential information and participation in initial and ongoing training.

Requirements

Graduate of an accredited medical assistant program, with completion of an externship highly preferred; OR at least one year of direct patient care experience as a medical assistant; OR military medical specialist experience.
Must meet credentials in the state of employment in accordance with state requirements and applicable regulations.
Customarily has at least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Strong customer service skills and ability to deal with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Clear and professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with colleagues at all levels.
Must participate in required initial and ongoing training.
Must obtain all certifications required of Medical Support Specialists, including applicable drug screen collection, breath alcohol, hair collection, and oral fluids collection certifications.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems or applications.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.
Graduate of an accredited medical assistant program with completion of an externship.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Notify the supervisor promptly about malfunctioning equipment, needed supplies, or unexpected facility operating issues.
Assist center leadership with patient flow and volume.
Keep patients informed about expected wait times throughout their visit.
Perform front- and back-office clerical tasks associated with patient care and accurate record keeping.
Ensure accuracy in documentation.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Obtain required Medical Support Specialist certifications, including applicable drug screen collection, breath alcohol, hair collection, and oral fluids collection certifications.
Handle confidential and critical information with discretion and secure information management.