Medical Assistant

North Shore Community Health Inc•Gloucester, MA

10d•Hybrid

About The Position

North Shore Community Health (NSCH) is seeking a Medical Assistant (MA) for its Gloucester Family Health Center. The MA will report to the Clinical Nurse Manager and will be responsible for assisting providers (physicians, NP, Behavioral health, and nurses) with patient visits. This role involves administrative, clinical, and laboratory duties, with an expectation of active participation in ongoing tasks and process improvement. Cultural competence is required due to the diverse staff and patient population.

Requirements

Graduate of a Medical Assistant program preferred.
Experience working in a medical field as a CNA, EMT, Phlebotomy and other related fields.
Students in a Medical field.
Completion or willingness to complete Basic Life Support training (CPR).
Ability to work effectively as part of the team.
Willingness to be flexible about work assignments.
Strong interpersonal and communication skills.
The ability to float between the three sites and work from home at times.
Current vaccination against pertussis and tetanus.
All employees are expected to be vaccinated against COVID-19, including providing proof of vaccination, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre-hire paperwork.

Nice To Haves

Bilingual especially Spanish or Portuguese a plus.
Competency in working with Microsoft Office Suite and GE Centricity is a plus.

Responsibilities

Provides outstanding customer service, both to internal and external customers.
Screens patients according to established protocol, including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9.
Prepares paperwork for referrals and provides translation services as needed.
Obtains tests as delineated and sets up procedures listed under the MA competency checklist.
Performs the tasks within the EMR as listed in the MA competency checklist.
Participates in the orders, hospital discharge, and ER tracking.
Cleans and stocks exam rooms, maintains sterilization statistics, and an inventory control system.
Performs quality assurance tests as necessary.
Answers phone or EMR messages when needed. Contacts patients via letter, telephone, or patient portal and schedules patients as required.
Maintains integrity and completeness of medical records and patient confidentiality (HIPAA).
Copies and faxes documents as needed.
Manages durable medical equipment requests.
Assists with visiting nurse referrals and prior authorizations.
Performs additional duties to fulfill NSCH's mission as assigned.
Completes NSCH-required Compliance Training before the deadline.