Medical Assistant

Gem City Bone & Joint•Laramie, WY

1d•Onsite

About The Position

Provide assistance to the Physician, Registered Nurse (RN), and/or Licensed Practical Nurse, (LPN) in the assessment, treatment, and maintenance of patients and ensure optimal care, as well as maintaining organization in the office environment.

Requirements

High School Diploma or Equivalent - REQUIRED
Current State Certification - PREFERRED
Current BLS - Health Care Provider CPR Certification - PREFERRED
Recent Clinical Experience - PREFERRED
Must be able to read patient charts and other medical data, as well as visually evaluate the patient’s condition - CONSTANT
Must be able to hear well enough to communicate with physicians, staff, and patients/families - CONSTANT
Must be able to verbally communicate with physicians, staff, and patients/families - CONSTANT
Must be able to write and type data into patient charts/computer. Must be able to apply treatments and/or medication and assist physicians as necessary in clinical procedures. Must be able to utilize fine motor skills - CONSTANT
Must be able to lift up to 100 pounds - INTERMITTENT
Must be able to assist patients in physical movements and aid in transport of patients to and from wheelchair, exam table, etc. - INTERMITTENT
The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.
Physical harm is possible when performing physical requirements, as listed above.
Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.
May be required to work after hours, on weekends, or holidays.
May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.

Responsibilities

Maintain clinic schedule; open, block, adjust as needed/requested.
Prepare patient charts for clinic per physician’s preference, including; printing required yearly paperwork, printing orders, and obtaining pertinent records.
Enter all required information for reporting purposes.
Enter all orders electronically (Surgery Scheduling sheets, Radiology, Physical Therapy, etc.)
Answer and respond to incoming phone calls in a timely manner; assist or direct them as needed.
Ensure appointment preferences are given to patients in emergency situations.
Direct patient flow to examination, radiology, and treatment rooms optimizing available space when necessary.
Assess patient’s general condition and take vital signs and weight.
Assist physicians with examinations, diagnostic procedures, and treatments.
Provide patient education regarding prescribed and recommended over the counter (OTC) medication, dispense sample medication per physician’s instructions.
Educate the patient and/or family about diagnostic procedures, treatment plans, and provide pre- and post-operative education.
Correctly label all specimens and arrange for transport to the lab.
Be available to fill in as needed, to cover vacations and illnesses.
Observes confidentiality of information in regards to patients, physicians, and fellow employees.
Protect patient sensitivities and right to privacy.
Use computer to accurately load, maintain, and retrieve patient data.
Review patient’s chart for current, complete, and accurate information: patient information, consents, history and physical, medication list, any missing reports and/or dictations, etc.
Document all patient activities/interventions, including medication dispensed/prescribed, telephone calls, patient paperwork, family’s response (if needed), etc., in the patient’s medical record.
Respond to patient inquiries regarding reports on testing.
Promote wellness by providing patient education materials and communicating physician advice/instructions.
Listen well and follow physician’s instructions.
Ensure that all aspects of the office duties are done in a timely fashion and done appropriately (i.e. filing, patient calls, chart preparation, etc.)
Follow dress code.
Project a pleasant and professional image per company policy.
Wear identification while on duty.
Come to work projecting an attitude that welcomes patients.
Communicate name and role to patient.
Respond with flexibility to changing work load and/or assignments.
Stay organized and function under stressful situations.
Ability to establish and maintain effective working relationships with Physicians, co-workers, and the public, that harbor a friendly, yet professional interaction.
Demonstrate willingness to readily interact with other staff members and departments.
Maintain continuity of care among: other physicians/physician offices, physical or occupational therapy, home health care, etc.
Communicate with physicians and staff to optimize the efficient use of the physician’s time and facilitate excellent patient care.
Work effectively as team members with physicians and other staff to ensure the office runs as efficiently as possible.
Interact with patients, families, staff, and others appropriately and effectively.
Demonstrate compassion and caring in dealing with others.
Exhibit initiative and self-directed behavior.
Accept responsibility for own professional growth and personal conduct.
Think and act independently, as well as plan and problem solve.
Accept responsibility for own professional growth and personal conduct.
Ability to work independently, make decisions, and solve problems.
Analyze situations accurately, make decisions to bring a favorable resolution, and take effective action; seek out help when appropriate.
Prioritize work activities and handle multiple tasks at once.
React calmly and effectively in emergency situations.
Acts as a mentor for new employees.
Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.
Maintain a good attendance record and arrive to work punctually and be able to substantiate overtime.
Utilize established time clock system appropriately.
Adhere to existing and newly implemented policies.
Adhere to infection control/safety guidelines.
Perform patient care according to policy/procedures and standards of care of the facility.
Cell phone may be used for business purposes only.
Utilize cell phone for personal use only during breaks or meal periods out of the public eye.
Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.
Demonstrate knowledge of and enforce policies and procedures related to infection control, environmental safety, and patient confidentiality.
Utilize correct/safe techniques when operating equipment.
Notify manager of malfunctioning equipment.
Perform minor equipment repairs not requiring a service call.
Ensure exam rooms are stocked with the appropriate equipment and supplies.
Aid in collaboration with front desk staff to compile an inventory list for outlying clinics, keeping quantities at a reasonable level, ensuring adequate stock for the next clinic.
Notify the appropriate person when you notice equipment/supplies are running low, and maintain equipment/supplies in an organized manner.