Medical Assistant

Dermatology Solutions Group: AL . FL . GA . MS•Tucker, GA

About The Position

The Medical Assistant supports Medical Providers in the day-to-day delivery of health care and patient care management. The position reports directly to the Office Administrator and receives indirect supervision from Physicians, Advanced Nurse Practitioners, Physician Assistants, and DSG Management. It is patient-focused, with the objective of delivering superior patient care and positive patient experiences and outcomes. The role includes preparing patients for examinations and treatments, documenting visit information in the electronic health record, assisting with procedures and injections, maintaining clinical rooms and equipment, handling patient communications and medication requests, and supporting referrals, scheduling, and records management. The Medical Assistant must maintain confidentiality, follow conduct and compliance standards, participate in professional development, and may travel to main and satellite office locations.

Requirements

High school graduate or GED and current certification.
Knowledge of medical practice operations and patient-care standards.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments.
Knowledge of common safety hazards and precautions.
Ability to assist with common office procedures and take vital signs when applicable.
Ability to develop and maintain clinical quality assurance.
Ability to identify and proactively solve issues.
Ability to maintain accurate records and record test results.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to use sound reasoning and judgment and react calmly in emergencies.
Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
Ability to read, write, and communicate effectively orally and in writing.
Knowledge of basic arithmetic and medical terminology.
Ability to use electronic medical record technology as a primary means of documentation.
Proficiency operating a computer keyboard.
Maintain professional certification, if applicable.
Valid driver's license and good driving record.
Able to stand for extended periods; push, pull, reach, and occasionally bend, sit, stoop, and stretch.
Able to handle and lift patients and perform the full range of body motion required.
Adequate hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and medical equipment.
Normal range of hearing and eyesight, including close, distance, color, peripheral, and depth perception and ability to focus.
Occasionally lift and carry up to 20 pounds.
Able to relocate to other jobs or office locations.

Nice To Haves

One year of medical experience in a physician's office or an equivalent combination of training and experience is preferred.

Responsibilities

Ensure an excellent patient experience in all practice interactions, including by phone, in person, and online.
Maintain correct and complete patient information in health records and complete electronic notes on the same day as the visit.
Prepare patients for examination and treatment, including escorting them to exam rooms, documenting history and chief complaints, verifying histories and medications, and taking vital signs when applicable.
Review and complete required surgical documents and gather recent test results and correspondence before surgery.
Consult with Medical Providers before visits regarding incomplete tests, consultations, or orders.
Respond to patient communications and questions promptly, usually the same day or within 24 hours.
Prepare, clean, stock, and maintain examination and treatment rooms.
Clean and sterilize instruments and ensure required instrumentation and equipment are ready for clinic.
Prepare and maintain clinical supplies and equipment for daily clinic and patient-care needs.
Ensure required consents are reviewed, initialed, signed, and dated before treatment.
Administer injections and assist with examinations and office procedures; provide other patient-care services as directed by Medical Providers.
Perform suture removals as directed by Medical Providers.
Address assigned telephone encounters daily.
Complete delivery or transmission of patient e-prescriptions on the same day when ordered and directed by Medical Providers; respond to medication requests and questions the same day when possible or within 24 hours.
Verify patient and specimen information, record tissue specimens, and enter them into the log.
Assist with scheduling tests and treatments and processing referrals to other providers.
Create, maintain, copy or scan, and file patient encounters, records, and other documents in the electronic patient record.
Perform medication prior authorizations as necessary.
Follow Standards of Conduct and complete compliance and other required training.
Participate in professional development activities and maintain professional affiliations.
Maintain strict confidentiality and treat coworkers, providers, patients, and visitors with dignity and respect.
Perform other related duties as assigned.
Travel to the main office and satellite locations where applicable.