Medical Assistant (MA) - Urgent Care

Advocate Health and Hospitals Corporation•Mount Pleasant, WI

1d•Onsite

About The Position

The Medical Assistant (MA) will adhere to the Medical Assistant scope of practice, follow all policies and procedures, and maintain training and competency based on the area of specialty when providing patient care. This role involves performing rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings. The MA will assist providers with or perform procedures as ordered, and handle lab-related duties including venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking. The position also includes performing Point of Care testing (POCT) per standing order/provider order and completing CLIA-approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards. Administering medications and vaccines safely following the rights of medication administration is also a key responsibility. Other duties may include medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals. The MA will be cross-trained to perform duties relevant to specialty or clinic practice within the scope of the Medical Assistant. Demonstrating effective and timely communication, teamwork, and appropriate escalation are essential. Maintaining a clean work environment, ensuring instruments and equipment are cleaned appropriately, and ensuring equipment and supplies are in working order and areas are stocked are also required. The role requires the ability to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served, including understanding of growth and development over the life span and the ability to assess and interpret patient status relative to age-specific needs.

Requirements

High School Diploma or GED required.
Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.
Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
Demonstrates customer service skills that support a positive patient experience.

Responsibilities

Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.
Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).
Assists provider with or performs procedures as ordered.
Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking.
Point of Care testing (POCT) per standing order/provider order.
Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
Administers medications and vaccines safely following the rights of medication administration.
Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.
Cross trained to perform duties that are relevant to specialty or clinic practice within the scope of the Medical Assistant.
Demonstrates effective and timely communication, teamwork, and appropriate escalation.
Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately.
Ensures equipment and supplies are in working order, and areas are appropriately stocked.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program