Medical Assistant

American Family Care • Norwalk, CT

18d

About The Position

American Family Care Medical Assistants combine clinical care, patient service, and front-desk and insurance-verification work to support clinic operations and accurate payment for services. In a fast-paced urgent-care setting, they help provide accessible care while maintaining accuracy, compassion, and professionalism.

The role includes greeting and triaging patients; collecting vital signs and histories; performing venipuncture and CLIA-waived point-of-care tests; assisting with minor procedures and treatments; registering patients and verifying insurance; collecting payments; keeping electronic medical records accurate; educating patients about procedures and financial expectations; providing discharge instructions; and helping maintain compliance and infection-control standards. Full availability is required, including evenings and weekends, with occasional coverage at nearby centers as needed.

Requirements

• Completion of an accredited Medical Assistant program.
• Active national Medical Assistant certification at hire (CMA, RMA, CCMA, or equivalent).
• At least 1 year of experience with insurance verification and patient registration.
• Current Basic Life Support (BLS) certification, or ability to obtain it before starting.
• Proven venipuncture and specimen-collection skills.
• Full availability, including the ability to work evenings and weekends and float to nearby centers as needed.
• Must successfully pass a drug screen and criminal background check as a condition of employment.

Nice To Haves

• Urgent-care or emergency-room experience is highly valued.
• Electronic medical record proficiency; Experity is preferred.
• Comfort with payer portals such as Waystar.

Responsibilities

• Greet and triage patients, and collect vital signs and medical histories.
• Perform venipuncture, specimen collection, and CLIA-waived point-of-care testing, including COVID, flu, strep, glucose, A1C, and urinalysis tests.
• Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
• Register patients and verify insurance eligibility and financial responsibility.
• Collect co-pays, reconcile payment logs, and maintain accurate electronic medical records.
• Educate patients about clinical procedures and financial expectations; provide clear discharge instructions and de-escalate concerns with empathy and professionalism.
• Participate in daily team huddles.
• Maintain compliance logs, including crash-cart and refrigerator-temperature logs, and support infection-control and HIPAA standards.
• Float to nearby centers as needed.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional growth and cross-training.
• Advancement opportunities; benefits vary by full-time, PRN, or part-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed