Medical Assistant- Dermatology

Ochsner Health•Covington, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports patients and providers throughout visits, assists with the delivery of health care services to patients of varied backgrounds and ages, and maintains positive relationships with patients and their families. Works with colleagues to support efficient patient flow and communicates by phone to address patient needs accurately and promptly. Uses company data systems to document pertinent medical information. The role requires maintaining clinical knowledge, technical skills, training, and credentials through professional development; complying with applicable policies, standards, and laws; and adapting communication and care to each patient population. The job description summarizes the position’s general nature and responsibilities and is not an exhaustive list; duties may change or be added. The position is based in a healthcare patient-care environment and includes routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potentially hazardous medications or waste.

Requirements

High school diploma, GED, or equivalent.
Experience handling and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work: exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective in-person and telephone communication.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through personal professional development.
Handle other duties as assigned effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Comply with applicable policies and standards, laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, privacy, or compliance.