Medical Assistant

CenterWell•Vista, AZ

5d•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role oversees clinical readiness through patient rooming, accurate screenings, and empathetic education, helping maintain the integrity of the patient journey and provider efficiency. This is an onsite, patient-facing position that reports to the Center Administrator. The Medical Assistant manages varied and complex clinical and operational work, uses judgment to prioritize requests, and adapts established processes with limited guidance. The role includes preparing patients for provider visits, managing EMR inbox tasks and care coordination, and confirming patient understanding of instructions. It is part of the company’s tuberculosis (TB) screening program; candidates selected for the role are required to undergo TB screening.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication/vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Familiarity with clinical procedures in a primary care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient-experience measures.
Ability to deliver responsive, patient-centered support and accurately record patient-care information.
Ability to perform clinical tasks safely and consistently, recognize and manage emotions, and work effectively across professional teams.
Ability to communicate clearly and compassionately, provide practical guidance to peers on established processes, and resolve team or patient-facing conflicts fairly, constructively, and promptly.
Ability to execute established workflows and protocols consistently; recognize risks and workflow needs in real time; maintain accuracy across repetitive tasks; adapt to changing situations; and interpret numerical and quantitative information.
Active Basic Life Support certification.
Current Medical Assistant certification or certification in progress.
Right to work in the United States.
Ability to work assigned clinic hours and meet state requirements.
Must undergo TB screening if selected for this patient-facing role.

Responsibilities

Perform clinical preparation and rooming, including taking vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk.
Recognize patient concerns and initiate appropriate escalation within applicable scope.
Manage the EMR inbox using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for inbox and worklist tasks to maintain clinical flow.
Prioritize competing requests and coordinate care activities with limited guidance.
Use the loop-back method to confirm patient understanding of next steps and provide patient education.
Follow established clinical and operational workflows, protocols, and safety requirements.
Support providers by ensuring patients are clinically ready before the provider enters the room.