Medical Assistant

Pro Med Healthcare Services•Killeen, TX

4d•Onsite

About The Position

The Medical Assistant provides clinically competent, quality medical care within their scope of practice and is responsible for safe patient care and adherence to policies and procedures. This is a patient-facing, in-person role in a clinical setting, with hours that may vary based on location, patient volume, and business needs. The position is PRN and is scheduled Monday through Friday, 8:00 AM to 4:30 PM. The role combines direct patient care with routine front- and back-office duties. Patient care activities may include interviewing patients, measuring and recording vital signs, drawing and collecting blood samples, preparing specimens and laboratory requisitions, conducting diagnostic tests, assisting with examinations under a licensed provider’s direction, and supporting clinicians during medical responses or activating emergency services when needed. The Medical Assistant also supports providers and staff, helps coordinate patient care, provides patient education within scope, and accommodates individuals with service animals. Administrative and clinic operations duties include answering phones, scheduling and confirming appointments, preparing schedules, data entry, document retrieval, filing, report preparation, inventory management, maintaining compliance logs, and keeping clinic spaces and equipment clean and presentable. The Medical Assistant must follow applicable clinical, infection-control, quality-assurance, HIPAA, and other regulatory and organizational requirements; use proper patient identification practices; and collaborate with Clinical Quality Leadership and healthcare professionals on quality processes and improvement initiatives.

Requirements

Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and/or unrestricted, good-standing Certified Medical Assistant (CMA) certification.
Where required by the state of operation, maintain unrestricted, good-standing CMA certification.
Phlebotomy certification from an accrediting training course when required by state requirements.
Active, current Basic Life Support (BLS) certification.
Ability to successfully pass a National Agency Check with Inquiries (NACI) background investigation.
Valid U.S. driver’s license and ability and willingness to drive between work locations.
At least three years of relevant clinical experience in primary care, family care, internal medicine, occupational health, or urgent care.
Willingness to complete CAOHC and Drug Testing Collection certifications.
Strong critical-thinking, problem-solving, verbal and written communication, and attention-to-detail skills.
Strong organizational skills, ability to prioritize and solve moderately complex problems, and ability to work independently and collaboratively.
Ability to use EMR and Microsoft Office Suite software applications.
Ability to perform the listed physical activities, including lifting and carrying up to 50 pounds and standing for long periods.

Nice To Haves

Experience working with Veterans, Service Members, and Federal Employees.
Previous experience performing EKGs, PFTs, ABIs, venipuncture, and laboratory processing.
Current certification in Audio and Drug Testing Collection.

Responsibilities

Provide safe, quality patient care within the scope of practice and follow applicable policies and procedures.
Build rapport with patients, colleagues, internal and external customers, and management through compassionate, patient-centered service and teamwork.
Organize and prioritize work, complete assignments promptly, and work independently or collaboratively with minimal supervision.
Maintain compliance with federal, state, and local requirements, HIPAA, infection-control procedures, quality-assurance processes, and organizational policies.
Attend work punctually, follow the work schedule, and remain on site during scheduled hours.
Assist patients and providers with translation when fluent in another language and when permitted by qualifications or certification.
Coordinate with providers and operational teams to submit reports accurately and on time, and assist with report preparation and delivery.
Provide proof of or complete N95 fit testing as required by the scope of operations.
Partner with Clinical Quality Leadership and healthcare professionals to follow clinical policies, training programs, best practices, and guidelines; participate in quality and performance-improvement initiatives and professional development.
Support providers and clinical and nonclinical staff, and coordinate individual patient care activities within scope of practice.
Interview patients; measure vital signs and record information in patient charts; draw and collect blood samples; prepare specimens and laboratory requisitions; and conduct diagnostic tests.
Perform routine front- and back-office duties, including answering phones, scheduling and confirming appointments, preparing schedules, data entry, document retrieval, filing, and assisting with examinations under a physician or other licensed provider’s direction.
Use EMR and Microsoft Office Suite applications.
Manage supply inventory, quickly escalate supply gaps, and maintain daily, monthly, and yearly compliance logs.
Accommodate individuals with service animals in accordance with legal requirements and provide appropriate support to the individual and animal.
Apply proper patient identification practices and protect patient privacy in compliance with HIPAA.
Maintain clinic cleanliness by changing exam table paper, disinfecting surfaces, keeping clinic areas tidy, and ensuring equipment is clean and presentable.
Provide or ensure current and accurate patient education when within scope of practice.
Support clinicians in medical responses to patients and activate Emergency Medical Services when required.
Assist with other site duties, including administrative work and tasks assigned during downtime or by leadership or contract obligations.