Medical Assistant

Planned Parenthood of Tennessee & N. Mississippi•Memphis, TN

18h

About The Position

Planned Parenthood of Tennessee and North Mississippi (PPTNM) is hiring a patient-focused Medical Assistant to support compassionate reproductive healthcare and clinic operations. The role works in both the front and back office, supporting clinicians and helping provide a seamless patient experience, from reception and check-in through clinical care and administrative support. The Medical Assistant greets and prepares patients, collects vital signs and health information, assists with reproductive health procedures, performs laboratory functions, provides patient education, and maintains accurate records. The role also handles phone inquiries, appointment scheduling, patient records in EPIC, and exam-room preparation. The position requires a commitment to PPTNM’s mission of inclusive, nonjudgmental, and accessible healthcare. This is an hourly, non-exempt position reporting to the Practice Manager. Candidates must be fully vaccinated against COVID-19 and its variants by their start date and submit proof of vaccination; reasonable accommodations for exemptions may be considered under applicable law.

Requirements

High school diploma or GED.
Certification as a Certified Medical Assistant (CMA) or a valid Licensed Practical Nurse (LPN) license.
Strong commitment to PPTNM’s mission of providing nonjudgmental, inclusive, and accessible healthcare.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting while managing multiple responsibilities.
Proactive, team-oriented attitude and willingness to adapt to clinic needs.
Strong attention to detail and organizational skills.
Ability to work flexible hours, including some evenings and weekends.
Fully vaccinated against COVID-19 and its variants by the start date, with proof submitted by the start date; reasonable accommodations for exemptions may be considered in accordance with applicable law.

Nice To Haves

1–2 years of experience in a healthcare or direct customer service role.
Experience in reproductive healthcare or a medical office setting.
Familiarity with electronic health record systems, preferably EPIC.

Responsibilities

Greet and prepare patients for exams and procedures with professionalism and care.
Take and record vital signs, medical history, and patient intake information.
Stock, clean, and sanitize exam rooms before and after visits.
Assist clinicians with gynecological and reproductive health procedures and help patients feel comfortable and informed.
Perform lab functions, including phlebotomy, urinalysis, pregnancy tests, specimen processing, and STI testing and screening.
Educate patients about reproductive health, birth control options, STI prevention, and general wellness.
Maintain accurate documentation and comply with HIPAA regulations.
Answer and triage patient phone inquiries, schedule appointments, and manage patient records using electronic health records, preferably EPIC.
Collaborate with the healthcare team to support clinic efficiency and patient care.
Contribute to a welcoming and inclusive environment for patients of all backgrounds.
Work in both front-office and back-office settings.

Benefits

Competitive hourly rate of $20–$25, commensurate with education, experience, and certifications.
100% employer-paid medical coverage, including an HSA, for employee-only coverage.
Dental insurance.
Basic Life/AD&D insurance.
Short-term disability and long-term disability coverage for employee-only coverage.
Optional vision coverage.
Optional life insurance buy-up options.
Pet insurance.
Plum Benefits.
401(k) with employer matching of up to $5,000 annually.
15 vacation days in the first year, prorated based on start date.
Two floating holidays.
Ten paid holidays.