Medical Assistant

Henry Ford Health•Plymouth, MI

9d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to perform administrative and clinical tasks supporting quality, compassionate patient care in an outpatient family medicine clinic. Duties include preparing patients for examinations and procedures, obtaining histories and vital signs, documenting care in the electronic health record, assisting providers, performing diagnostic tasks, coordinating appointments and referrals, and maintaining a safe, clean, well-stocked clinical environment. The role also supports patient education, customer service, quality improvement, and compliance with Henry Ford Health policies and applicable regulatory standards.

Requirements

High school diploma or GED equivalent.
Graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; or graduate of a Medical Assistant program without an externship and have at least one year of clinical medical-assisting experience within the past five years; or hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; or be a Licensed Practical Nurse; or be a licensed Paramedic/Emergency Medical Technician with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Current BLS-C certification upon hire or successful completion by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities, standards, and behaviors, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Demonstrate self-direction, flexibility, commitment to teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.
Ability to perform a wide variety of clinical skills related to ambulatory patient care is preferred.
Ability to problem-solve is preferred.
Effective interpersonal and communication skills are preferred.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to examination rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record (EHR).
Set up and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document ordered oral and parenteral medications and immunizations, following medication-administration safety requirements and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Respond to patient requests through telephone encounters, In Basket messages, and My Chart within applicable time frames, documenting responses in the EHR.
Enter medication, radiology, and laboratory orders for provider sign-off; prepare medication refill requests for provider review and signature.
Discharge patients and provide after-visit instructions as directed by the provider.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other testing as needed, and venipuncture and capillary puncture.
Act as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and outpatient procedures; apply third-party and managed-care policies; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental and divisional quality assessment and improvement programs.
Follow standard precautions and aseptic and sterile techniques; dispose of biohazardous materials appropriately; clean instruments and equipment; and comply with safety and regulatory standards.
Advocate for patients, explain office policies and procedures, provide health-maintenance and disease-prevention information within scope and as directed, and identify relevant community resources.
Uphold Henry Ford Health goals, policies, procedures, mission, vision, and values.
Perform basic clerical tasks, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment and maintain examination and treatment rooms, supplies, and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice as assigned.