Medical Assistant

Valley Health Partners • Allentown, PA

13d • Onsite

About The Position

The Medical Assistant supports clinical care and administrative operations at a hospital-based outpatient department or physician practice. Under the direction of an LPN, RN, or medical provider, the role provides designated clinical care and assists with healthcare services in accordance with established policies and protocols. Administrative duties are performed under the direction of the Practice Manager/Director, Site Manager, or Office Coordinator. The position is based at Children's Clinic in Allentown, Pennsylvania, and may float to other locations based on business needs.

The Medical Assistant supports patients throughout their visits, from intake and examination preparation through discharge and follow-up. The role also assists providers with examinations and procedures, specimen collection and laboratory testing, medications and immunizations, diagnostic equipment, documentation, and continuity of care. In addition, the Medical Assistant supports front-desk operations, maintains a safe and prepared clinical environment, and follows applicable organizational policies and regulatory requirements.

Requirements

• Graduate of a Medical Assistant / Administrative Medical Program.
• Active CPR Certification.
• Ability to perform the described clinical and administrative duties within the role's scope and in accordance with established policies, protocols, and applicable regulations.

Nice To Haves

• Associate's degree in a Medical Assistant Program, Healthcare Administration, or a related field.
• 1–2 years of experience in a physician's office setting.
• Certified Medical Assistant (CMA).

Responsibilities

• Escort patients to examination rooms and prepare them for clinicians; obtain medical information and vital signs, weight, and height, and record patient histories, vital statistics, and test results in medical records.
• Complete standing-order laboratory work and screenings as directed by clinicians or office policies and procedures.
• Interact courteously and tactfully with patients, families, and healthcare professionals; adapt to changing patient flow, acuity, and operational demands while maintaining quality.
• Identify actual or potential patient risks and promptly communicate them to a licensed nurse or provider; work within the role's scope and refer issues beyond it to the appropriate clinical staff.
• Prepare and maintain examination rooms, restock clinical supplies, and clean rooms between visits in accordance with infection-control policy.
• Perform discharge duties, including providing clinician-requested instructions and education, giving diagnostic testing requisitions and helping patients select testing locations, and scheduling follow-up appointments; coordinate complex discharges with the check-out representative.
• Maintain a safe, clean, and prepared clinical work environment, including cleaning and sterilizing instruments and equipment, conducting inventory, and ordering clinical supplies.
• Perform administrative and front-desk duties such as registering patients, answering telephones, checking voicemail, completing insurance forms, scanning documents into electronic medical records, and managing work queues.
• Relay selected written directions or phone advice to patients on behalf of providers or licensed professionals after required education and mentoring and using approved protocols.
• Document patient care promptly, legibly, and completely in the electronic medical record in accordance with applicable law, regulation, and policy.
• Follow established safety principles, confidentiality and risk-management requirements, HRSA and other applicable regulations, and VHPCHC policies, procedures, and protocols.
• Support clinical examinations of selected patients as assigned, including administering selected medications after required education and demonstrated competency.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing, and send them to the designated laboratory based on insurance status or other program criteria.
• Safely administer and document immunizations and vaccines; prepare and administer medications as directed by clinicians.
• Operate electrocardiogram (EKG) and other equipment safely to perform routine diagnostic tests.
• Assist providers in examining and treating patients by handing them instruments and materials and performing assigned tasks, including procedures, injections, and suture removal.
• Support continuity of care for selected patients as directed and schedule additional internal and external appointments as directed by the care team.
• Obtain medication prior authorizations from insurance companies as needed.
• Confirm that patients understand treatment procedures, medications, diets, and clinician instructions; follow up on orders according to policy, standing orders, or clinician requests.
• Perform point-of-care laboratory testing under standing or clinician orders; follow laboratory quality-control and documentation procedures, maintain laboratory equipment, and complete required proficiency testing.
• Partner with the Clinical Coordinator/Manager in managing quality indicators.
• Ensure that required Medical Staff Bylaws and credentialing procedure manual items are obtained for each credentialed provider.
• Attend and satisfactorily complete required clinical and clerical competency training.
• Maintain login information and regularly access the IT systems, websites, email, and other tools needed to perform job duties and facilitate patient care.
• Float to other locations as assigned based on business needs.
• Perform other related duties as assigned by the Leadership Team.

Benefits

• Choice of medical, dental, and vision plans with great coverage at very affordable rates.
• 403b Retirement Plan with generous company match.
• Paid Time Off for holidays, vacation, sick, and personal days.
• Employee Assistance Program.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed