Medical Assistant

Pediatric Associates Family of Companies•Fort Lauderdale, FL

15d

About The Position

The Medical Assistant provides quality, team-based patient care under the direct supervision of a clinician, performing clinical and administrative functions that promote health and wellness in a safe, friendly environment. The role supports clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients, and may require specialty training as applicable. The Medical Assistant helps maintain a high-quality patient experience and safe, clean, well-equipped care environment. Duties include patient intake and documentation, preparing patients for examinations, assisting clinicians with age-appropriate screenings and procedures, administering vaccines and medications under supervision, collecting and processing laboratory samples, and completing patient follow-up and administrative tasks. The position is part of a patient-centered medical home team and is expected to meet organizational best-practice standards, quality measures, and key performance indicators. The role involves direct patient care, indoor work, and travel of 15%–20% to other office locations as needed, with reimbursement according to company policy. Designated float staff may work at multiple assigned office locations. The position requires adherence to information-security policies and the protection of sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

Requirements

High school diploma or equivalent.
Medical Assistant diploma or certification, or at least three years of Medical Assistant experience in lieu of the diploma or certification.
Active BLS certification.
Current, valid driver's license.
Excellent interpersonal, organizational, and customer-service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Knowledge of basic medical terminology and immunization.
Knowledge of medical safety practices and standards.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking ability, including in emergency situations.
Proficiency with electronic health recordkeeping systems.

Nice To Haves

At least one year of Medical Assistant experience in a healthcare setting with an MA diploma or certification is preferred.

Responsibilities

Welcome patients and maintain a high-quality patient experience, a safe patient environment, clean offices and examination rooms, and appropriate supplies and equipment in accordance with infection-control policies and procedures.
Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration rate; repeat measurements and notify the clinician of abnormal findings.
Interview patients in an age-appropriate manner and document chief complaints, medications, allergies and reactions, vaccine and medical histories, surgical, family, and social histories, barriers to care, and home status in the medical record.
Obtain medical records, consultation notes, hospital or emergency-department discharge records, and diagnostic and laboratory results for clinician review and follow-up as needed.
Prepare patients for clinician examinations, ensure clinician orders are performed, and accurately document care.
Under clinician supervision, assist with or perform appropriate vision and hearing screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures, and emergency response.
Reconcile vaccines and medications with the patient and state registry; provide written vaccine information statements and educate patients or parents before vaccine and medication administration.
Follow vaccine cold-chain management requirements for handling, storage, preparation, and administration, and report vaccine excursions.
Use proper patient identifiers and buddy-process validation, administer medications and vaccines by intramuscular, intradermal, and subcutaneous routes as appropriate, and conduct post-administration observation.
Complete patient follow-up and assigned tasks, including answering phones, handling correspondence and prescription refill requests, providing information to clinicians, obtaining medication preauthorization, and assisting with referrals.
Complete patient forms, including forms for durable medical equipment, therapy, school clearance, sports, and medications; arrange home or hospital care, procedures, and follow-up appointments.
Perform phlebotomy and laboratory sample collection and processing, document the work, and report results or information to the clinician as required by policy.
Meet patient-centered medical home best-practice standards, quality requirements, and organizational key performance indicators.
Protect sensitive information, including ePHI and PHI, and comply with organizational information-security policies and applicable federal, state, and local regulations.
Perform other duties as assigned.