Remote Medical Assistant- Healthguide

Guidehealth•Atlanta, GA

4d•Remote

About The Position

As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice. Working primarily remotely, Healthguides will be managing a targeted population of patients in collaboration with the patient’s medical practice staff and Guidehealth’s Case Management team. You will function independently and be a highly collaborative team member as an extension of the medical practice. Your role will involve assisting patients in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs). You will accurately document patients’ medical history and medical issues in the electronic health record (EHR), understand the referral and prior authorization process, and continuously build a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization. You will implement and meet assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend. You will utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients and appropriately escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership. You will follow all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.

Requirements

Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.
A love for patient coordination to serve people with complex medical and social needs.
Willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
Experience and understanding of medical terminology and the function of a primary care physician practice.
Knowledge of the social determinants of health.
Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
Proficiency in Microsoft Office: Outlook, Word, Excel
Familiarity with a wide variety of electronic health records, such as: eClinicalWorks, EPIC, Athena, Cerner.
Ability to balance competing priorities while remaining detail oriented and focused.
Exceptional written, visual and verbal communication skills.
Ability to track the progress of multiple tasks while ensuring that tasks are completed.
Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
Demonstrated ability to work successfully in a remote work environment.
Reliable transportation and a valid state driver’s license for occasional travel to provider sites.
Adherence to patient confidentiality through use of a provided headset during all conversations in a private home office without distraction.
Follow all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
Verify candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.
Provide own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload.
Disclose any secondary employment, regardless of whether it may present a potential conflict of interest.
Be accessible during our stated working hours.
Join virtual meetings with their cameras on.

Nice To Haves

Reside or plan to reside within a 90-minute drive of the Metro-Atlanta, GA area.

Responsibilities

Manage a targeted population of patients in collaboration with the patient’s medical practice staff and Guidehealth’s Case Management team.
Function independently and be a highly collaborative team member as an extension of the medical practice.
Assist patients in achieving better health outcomes by addressing their questions and concerns.
Connect patients with the medical practice.
Partner in implementing high-impact care plans and closing care gaps.
Escalate medical issues and navigate patients to the right resources, including referrals to specialty care and community-based organizations (CBOs).
Accurately document patients’ medical history and medical issues in the electronic health record (EHR).
Understand the referral and prior authorization process.
Continuously build a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
Implement and meet assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
Appropriately escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
Follow all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
Perform other duties as assigned.
Comply with all Guidehealth policies and procedures.