Medical Assistant

Elite DNA Behavioral Health•Brandon, FL

36d•Onsite

About The Position

Elite DNA Behavioral Health is seeking full-time Medical Assistants for its Brandon office. Medical Assistants perform routine administrative and clinical tasks that support the smooth operation of physician and other healthcare practitioner offices. They help patients feel at ease, explain physician instructions, and perform both administrative and clinical duties. The role provides patient care under the direction of a physician or licensed healthcare provider and supports psychiatrists, physician assistants, and APRNs.

Requirements

High school diploma or equivalent.
One year of healthcare experience; medical staff services experience is preferred.
Proficient oral and written communication skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to use electronic health records effectively.
Knowledge of CPT and ICD-10 coding procedures.
Knowledge of medication procedures.

Nice To Haves

Medical assisting certification preferred.
One year of experience in healthcare, with medical staff services experience preferred.

Responsibilities

Provide services to individuals and coordinate or support psychiatrists, physician assistants, and APRNs.
Complete relevant documentation within organizational time frames.
Organize and prioritize duties to support clinic efficiency and productivity.
Collaborate with team members and staff to provide clients with a complete and positive experience.
Follow instructions and complete duties assigned by providers and management.
Verify medication history during vital-sign checks and remove medications the patient is no longer taking.
Perform genetic testing, educate patients about it, submit tests, and follow up on results so providers have them for the next visit.
Welcome clients, escort them to examination rooms, and prepare them for the physician in a timely and welcoming manner.
Perform medical assessments, including measuring blood pressure, height, and weight.
Take medical histories and provide timely documentation.
Assist physicians and nurses with direct client care and administrative tasks, including filing, chart documentation, faxes, prescription medical programs, and telephone follow-up.
Maintain, copy, and file patient records and other information as needed.
Monitor and return voicemails, resolve call issues within 24 hours, and document calls and follow-up interactions.
Triage incoming and voicemail patient calls and document interactions within 24 hours.
Review Athena messages and inboxes, respond and document accordingly, and discuss patient concerns with the provider within 24 hours of receiving a call, email, voicemail, or message.
Take medication orders from psychiatrists, APRNs, or physician assistants and contact pharmacies when needed; document appropriately and confirm with the client within 24 hours.
Prepare medication refill requests within 24 hours of receipt.
Verify pharmacy information, last visit, last fill, insurance, and whether medication is to be picked up or mailed.
Handle prior authorizations within 24 hours of receiving a request from a pharmacy or insurance company and document interactions with patients and pharmacies.
Update medications and related information in patient charts.
Educate patients about prescribed medications and when and where to obtain them.
Provide patients with after-hours call-line information and instructions for questions, and document the interaction in the patient chart.