Medical Assistant

Emergeortho, P.A•Leland, NC

7d•Onsite

About The Position

EmergeOrtho’s Medical Assistant provides professional patient care under physician supervision. The role prepares patients for physician encounters, facilitates laboratory testing, and assists with documentation and other clinical duties as directed. The position may also function as a Care Coordinator when needed and may require schedule changes or travel to other office locations. EmergeOrtho is a North Carolina orthopedic practice with 60 locations in 28 counties. Its medical team includes more than 170 orthopedic specialists and nearly as many advanced practice providers, delivering comprehensive care for conditions of the bones, muscles, and joints. Available benefits depend on the number of hours worked per week.

Requirements

High school degree or equivalent.
Knowledge of laboratory and diagnostic tests and related paperwork.
Comfort using email and interacting with Internet applications.
Knowledge of practice management and word-processing software.
Working knowledge of managed care basics.
Current CPR certification.
Excellent communication skills.
Excellent documentation skills.

Nice To Haves

CMA certification, or equivalent education, certification, licensure, or related degree.
Medical training and/or experience in casting or splinting.

Responsibilities

Obtain and document patients’ medical histories, reasons for visits, and other pertinent treatment information before physician examinations.
Obtain X-rays as indicated by physician orders and prepare medical records and X-ray films for physician review.
Participate in minor procedures, including suture removal, dressing changes, and cast, splint, or durable medical equipment application.
Obtain prior authorizations for procedures, equipment, and medication when appropriate.
Schedule tests and off-site diagnostic procedures as ordered by physicians.
Communicate physician referral requests to appropriate staff for processing.
Communicate patient needs, concerns, and test results to physicians in a timely manner to support changes to the plan of care.
Communicate the plan of care to patients and respond to their questions or concerns in a timely manner.
Function as a Care Coordinator when needed.
Prepare and maintain treatment supplies and equipment, including sterilization.
Follow infection-control policies and procedures; clean exam rooms after each patient and restock them at the end of each day.
Provide oral and written patient education about diagnoses, procedures, and medications when appropriate.
Report supply shortages and other clinical needs to the Clinical Manager or designee.
Obtain pending laboratory and diagnostic results, communicate them to physicians, and ensure pending results are obtained before patients’ next clinic visits.
Ensure documentation accurately reflects patient encounters and plans of care.
Follow department and practice policies and procedures and maintain patient confidentiality in compliance with HIPAA guidelines.
Use practice management software to input patient information and maintain knowledge of relevant computer software.
Participate in mandatory staff functions as directed by the Clinical Manager, which may include overtime.
Perform other assigned duties, including schedule changes and travel to office locations.
Maintain a pleasant and cooperative demeanor and meet continuing education requirements for current certifications and licensure.