Medical Assistant

Camino Health Center•Lake Forest, CA

15d•$22 - $30

About The Position

The Medical Assistant works as part of the primary care team to provide high-quality, efficient, service-oriented patient care while demonstrating the health center’s core values. The role works alongside physicians, mid-level providers, behavioral health professionals, registered nurses, and support staff to deliver direct patient care. The Medical Assistant executes standing orders, anticipates the needs of the care team, supports quality clinical care and a positive patient experience, and participates in the health center’s quality and continuous improvement activities. The position provides direct patient care, including reviewing medical records and identifying the reason for visits; documenting symptoms and observations; updating social histories and medication lists in the electronic health record; performing care under standing orders and provider or nurse direction; carrying out routine medical assistant procedures and tests; collecting and preparing specimens; assisting with minor procedures and diagnostic examinations; and facilitating patient checkout. The role also maintains exam rooms, medical supplies, work-area cleanliness, and instruments; performs assigned administrative and record-preparation duties; manages provider message queues; relays messages and returns patient calls as directed; and cross-trains in other clinic areas. The Medical Assistant provides supportive patient relations, may interpret between Spanish and English when needed, and protects confidential information. The position may involve flexible hours, including evenings and weekends, and work at various health center locations and outreach sites.

Requirements

High school diploma or GED.
Bilingual English/Spanish.
Medical Assistant Certificate from an accredited program.
Current BLS certification.
Ability to work collaboratively with people of all ages and social and ethnic backgrounds.
Ability to work independently and as part of a team.
Basic time-management skills, including the ability to manage multiple tasks and meet deadlines.
Ability to work in a fast-paced environment.
Basic oral and written communication skills and basic math skills.
Proficiency using computers and office equipment.
Ability to convey confidence and trust to patients and relate well to health professionals and support staff.
Ability to carry out administrative and patient support services.
Knowledge of medical office policies and procedures.
Ability to maintain patient confidentiality.
Ability to work flexible hours, including evenings and weekends, and at various health center locations and outreach sites.

Nice To Haves

One year of experience or training in a health care setting.
Experience working with an electronic health record (EHR), particularly Allscripts EHR.

Responsibilities

Determine the reason for a patient’s visit by reviewing the medical record and/or asking about the medical complaint.
Document patient symptoms and observations in the electronic medical record.
Review and update patient social histories and medication lists in the electronic health record.
Perform patient care under standing orders and as directed by physicians, mid-level providers, or nurses, including taking vital signs, applying or removing dressings, reporting adverse reactions or changes in condition, and explaining health education and referral information as directed.
Perform routine medical assistant duties, including immunizations, TB testing, venipuncture, audiometer examinations, visual acuity tests, ear lavage, ECGs, respiratory treatments, and other routine medical functions as directed and according to established procedures.
Collect urine, stool, or blood specimens and prepare them for laboratory pickup; perform routine laboratory tests such as urine dipsticks, pregnancy tests, and hemoglobin or blood-sugar finger sticks.
Assist medical personnel with minor surgical procedures and diagnostic examinations; support patients; prepare treatment rooms; and obtain patient consent before surgical procedures.
Facilitate patient checkout by providing clinical summaries, scheduling follow-up or next-day appointments, and directing patients to the health center exit or laboratory check-in.
Clean, equip, and supply exam rooms; monitor and order medical supplies; maintain cleanliness and organization; remove soiled paper goods and disposable supplies; and clean instruments and prepare them for sterilization and autoclaving according to protocols.
Manage assigned provider message queues and ensure patient logs, immunization records, consents, and other forms are complete.
Prepare patient records for upcoming visits, including obtaining needed medical records, reviewing standing orders, and accessing clinical measures; ensure documentation is available for pre-operation and hospital follow-up appointments.
Relay messages to medical personnel, return patient calls as directed, answer questions, instruct patients in self-care as directed, and follow up with patients who miss appointments when directed.
Cross-train in other clinic areas and fill in as requested in the front office, medical records, case management, and laboratory.
Provide positive, supportive, and caring communication with patients, visitors, health center staff, and community members.
Interpret between Spanish and English for providers and clients when needed, accurately and at a level appropriate for the client.
Treat information and data within the scope of the position with appropriate confidentiality and security.
Perform other duties as assigned by the supervisor.