Medical Assistant

OhioHealth•Pickerington, OH

About The Position

Assist physicians and practice staff with designated administrative duties requiring clinical and non-clinical skills. Tasks include scheduling, messaging physicians or other clinical associates, medication refill requests, prior authorizations, referral completion, and other clerical duties as assigned. The role facilitates patient flow, prepares patients for visits, and provides services and education as directed by providers and within applicable licensure, policy, and scope of practice. It also includes maintaining accurate records and the electronic medical record, collecting and reporting patient data, supporting care coordination, and contributing to quality, safety, and operational improvement. The position may serve as a subject matter expert and resource, support standard-work development, and precept and train new staff.

Requirements

High school diploma or equivalent.
Meet at least one of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
Basic Life Support (BLS) certification from the American Heart Association.
Math skills.
Computer skills.
Successful completion of Care Connect EMR documentation skills.
Compliance with scope of practice.

Responsibilities

Facilitate efficient and effective patient flow, prepare patients for visits, and provide services as directed by providers within licensure, policy, and scope of practice.
Complete Care Connect EMR documentation skills requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR inbox.
Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
Communicate respectfully and compassionately with patients and customers.
Collaborate with the health care team and anticipate its needs to support continuity and quality of care and coordination of services.
Collect and monitor patient data and report patient data and needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement and implement recommendations to improve operational efficiency or introduce services within areas of responsibility.
Maintain professional competence through ongoing study of the field and best practices, and complete required training and education.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject matter expert or resource for the department, unit, or practice in areas such as quality, performance improvement, and EMR use (e.g., EPIC Super User).
Oversee effective patient flow, including visit or admission preparation and provider-directed services and education within licensure and policy.
Lead and support the development of standard work and necessary customizations.
Act as a clinical preceptor and train new staff.
Comply with scope of practice.
Perform scheduling, physician or clinical-team messaging, medication refill requests, prior authorizations, referral completion, and other assigned clerical duties.