Medical Assistant (FP)

External Brand•Austin, TX

22h•Onsite

About The Position

Austin Regional Clinic (ARC) is a large, growing professional medical group in Central Texas, recognized as a top employer by its employees for over 15 years. We are seeking a Medical Assistant to support provider practices under the supervision of nursing leadership. This role involves direct patient care, patient call backs, managing refill requests, performing diagnostic tests, maintaining inventory, and ensuring medical equipment is clean and functional. The position requires adherence to compliance, confidentiality, and the organization's mission and philosophy.

Requirements

High school diploma or equivalent.
Must meet one of the following: Medical Assistant experience, or CNA/EMT/PCT (or other comparable experience) providing direct patient care beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or Graduate of a medical assistant program.
Ability to administer medications & injections within scope of position within 90 days of hire.
Knowledge of medical terminology.
Excellent organizational skills.
Excellent phone listening skills.
Ability to multi-task in a fast-paced environment and manage competing priorities.
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent interpersonal & problem solving skills.
Ability to work in a team environment.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required.

Nice To Haves

Six (6) months or more experience as a Medical Assistant.
Medical Assistant certification preferred.

Responsibilities

Rooms patients, takes and documents vital signs, and prepares patients for provider examination.
Administers medication under physician’s direction and within the scope of practice.
Performs diagnostic testing such as EKGs, audiograms, typanograms, spirometry, and visual screenings, documenting in EPIC EMR.
Reviews Provider refill in basket and assists with daily medication refill requests using the ARC refill protocol.
Reviews EPIC triage call in basket for callbacks.
Reviews result notes and calls/informs patients of normal lab results.
Ensures patient rooms are properly stocked with current and non-expired supplies.
Cleans patient rooms as needed, including proper handling of dirty laundry, and ensures the laundry cart is stocked with fresh linens daily.
Follows directions from the nursing team leader or supervisor and adheres to clinic protocols.
Provides patients with educational materials as directed.
Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
Maintains regular and dependable attendance.
Follows the core competencies set forth by the Company.
Works holiday shift(s) as required by Company policy.
Answers incoming phone calls for nursing triage, determining acuity and forwarding to appropriate clinical staff if necessary.
Handles various patient inquiries including ADD symptoms/questions, medication refill requests, referral questions, requests for records, lab releases, pharmacy calls, and medication coverage issues.
Utilizes smart phrases for phone messages and routing to the provider.
Posts patient test results through the patient’s mychart portal.
Refills medication following ARC refill protocols.
May assist providers with procedures by setting up equipment, assisting with patient preparation, and cleaning/storing equipment.
Obtains applicable consents and completes necessary documentation in EPIC EMR.
May maintain equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.).
Performs other duties within the scope of unlicensed personnel as assigned.