About The Position

The Medical Assistant provides clinical and technical support to primary care providers and helps deliver coordinated, patient-centered care. The role implements planned care using electronic tools, monitors equipment, performs clinical testing according to OSHA and CLIA standards, and communicates with patients, families, specialists, and the healthcare team. Working with the primary care nurse and provider, the Medical Assistant supports continuity and coordination of care in a patient-centered medical home. The position is 40 hours per week, Monday through Friday from 8:00 a.m. to 5:00 p.m., with one Saturday per month from 8:00 a.m. to noon. It is based at Day Street Community Health Center in Norwalk, Connecticut.

Requirements

  • High school diploma or equivalency.
  • Completion of a Medical Assistant course from an accredited or recognized school.
  • Medical Assistant board certification from AAMA, NHA, or NCCT, or registration through AMT; certification or registration may be obtained within 90 days of hire.
  • CPR certification: current American Red Cross CPR for the Professional Rescuer and AED, or current American Heart Association BLS/AED for Healthcare Providers.
  • Experience or familiarity with EKG use, appointment scheduling, word processing, computer skills, and medical testing procedures.
  • Sound organizational skills and accuracy at all levels of work.
  • Demonstrated excellent communication and customer service skills.
  • Team-focused approach and demonstrated leadership qualities.
  • Manual dexterity to perform clinical tasks and moderate physical activity, including standing, walking, and lifting.
  • Ability to work in an environment with potential exposure to blood-borne pathogens and/or biohazardous material.

Nice To Haves

  • Bilingual.
  • Expert knowledge of the electronic health record.

Responsibilities

  • Apply evidence-based guidelines from major regulatory and specialty groups and prepare scheduled primary care patients for visits.
  • Collaborate with the primary care nurse and provider in electronic huddles using the Planned Care Dashboard to identify care due during each visit.
  • Prepare patients for provider visits according to established criteria and the nature of the visit.
  • Accurately document chief complaints and results from evidence-based screening tests.
  • Perform and document patient vital signs accurately.
  • Independently perform and document appropriate CLIA-waived tests, EKGs, and hearing and vision tests.
  • Prioritize daily responsibilities to reduce waiting times and collaborate with providers and clinical and clerical staff to facilitate patient flow.
  • Support other healthcare team members as needed and schedule tests and specialty referrals promptly according to provider orders.
  • Maintain a clean, orderly, and safe work environment; oversee supplies and complete medical logs as directed.
  • Set up and stock exam rooms and clean them at the end of each workday.
  • Follow infection-control standards, Universal Precautions, and agency safety policies and procedures.
  • Maintain yearly CPR certification as required for clinical employees.
  • Provide excellent customer service to internal and external customers, with a focus on quality of care, teamwork, and agency mission.
  • Complete agency-mandated in-service training workshops.
  • Communicate clinical and client information accurately to providers, take messages accurately, and collaborate effectively with medical assistants, providers, and nursing staff.
  • Maintain client confidentiality when accessing charts and healthcare information.

Benefits

  • A $500 sign-on bonus at 90 days for employees who are registered or certified by that point.
  • An additional $500 sign-on bonus at 9 months, or a $1,000 sign-on bonus for employees who already hold the stated registration or certification at hire.
  • Eligible employees may have access to health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance, employee assistance resources, and flexible work arrangements where applicable.
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