Medical Assistant

ChenMed•Ashburn, VA

8d•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary by setting, including the size, location, and type of center. The role performs clinical duties under direct physician supervision and in accordance with state medical practice acts. As an integral member of a physician-led care team, the Care Promoter 1 supports comprehensive primary care for a specific patient population. The position combines patient care, health coaching, communication, and administrative support. It requires accurate and ethical documentation, attention to patient flow and safety, and collaboration with physicians and other clinical and administrative team members. The role may require local or regional travel of up to 10% to assist at other centers as needed.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment; documented clinical rotation training may substitute for work experience.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other team members.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills.
Attention to detail and ability to maintain organized systems that ensure accurate reporting and timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability and willingness to travel locally and/or regionally up to 10% as needed.
Spoken and written fluency in English.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations and routine screening tests; assist physicians with exams; and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and maintain accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain or relay information for the physician.
Call prescriptions in to pharmacies upon physician approval and authorization; authorized individuals use the ChenMed Rx system to support physician medication dispensing.
Use appropriate medical terminology and follow legal and ethical professional conduct.
Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.
Travel locally or regionally up to 10% of the time to assist in covering other centers as needed.