Medical Assistant

Concentra•Lockhart, FL

14d

About The Position

At Concentra, the Medical Assistant is a vital member of the patient care team, supporting the organization’s mission to improve the health of America’s workforce. The role performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. The position requires efficient, accurate one-on-one patient care in a fast-paced environment and contributes to a welcoming, respectful, and high-quality patient experience. The role also performs related front- and back-office duties, supports patient flow, maintains clinical equipment and supplies, and completes required training. Duties and responsibilities may change at any time, with or without notice.

Requirements

Vocational/technical/business school education level.
Meet applicable credentials and state requirements for the state of employment.
Customarily have at least six months of medical assistant experience.
Have knowledge of medical procedures and medical terminology.
Demonstrate service mentality, attention to detail, sense of urgency, initiative, and flexibility.
Use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
Demonstrate outstanding customer service, tact, and professionalism when dealing with people.
Handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Communicate clearly and professionally, verbally and in writing.
Work effectively with peers and center leadership and maintain working relationships with colleagues at all levels.
Participate in initial and ongoing training as required.
Obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluid collection.
Have intermediate knowledge of Microsoft Office applications such as Word, Excel, and Outlook, and enter data into various systems and applications.

Nice To Haves

Graduate of an accredited medical assistant program with completion of an externship.
At least one year of direct patient care experience as a medical assistant.
Military medical specialist experience.
Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform requested or required ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies, clean rooms and equipment, and stock examination rooms.
Maintain and operate medical devices and equipment, including calibration and recordkeeping in accordance with current policies and procedures.
Notify the supervisor promptly if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist with patient flow and volume in partnership with center leadership.
Keep patients informed of expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper recordkeeping, ensuring documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.