Medical Assistant

Dermatology Solutions Group•Tucker, GA

About The Position

The Medical Assistant assists Medical Providers with the day-to-day delivery of health care and patient care management. The role focuses on delivering superior patient care and positive patient experiences and outcomes. It reports directly to the Office Administrator and receives indirect supervision from physicians, Advanced Nurse Practitioners, Physician Assistants, and DSG Management. The position supports patient visits and procedures, maintains accurate electronic health records, prepares and maintains clinical rooms, supplies, instruments, and equipment, and responds to patient communications. It also assists with referrals, scheduling, medication prior authorizations, prescriptions, specimen documentation, and other clinic operations. The work is performed in an environmentally controlled office setting and may involve travel to the main office and satellite locations.

Requirements

Knowledge of medical practice operations and patient care standards.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments.
Knowledge of common safety hazards and precautions.
Ability to assist with common office procedures and take vital signs when applicable.
Ability to develop and maintain clinical quality assurance.
Ability to identify and proactively solve issues.
Ability to maintain accurate records and record test results.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to use sound reasoning and judgment and react calmly in emergency situations.
Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
Ability to read, write, and communicate effectively orally and in writing.
Knowledge of basic arithmetic and medical terminology.
Ability to use electronic medical record technology as a primary means of documentation.
Proficiency in operating a computer keyboard.
High school diploma or GED and current certification.
Maintain professional certification, if applicable.
Valid driver's license and good driving record.
Ability to stand for extended periods; push, pull, and reach; and occasionally bend, sit, stoop, and stretch.
Full range of body motion, including the ability to handle and lift patients.
Hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and medical equipment.
Normal hearing and eyesight to record, prepare, and communicate reports, including close, distance, color, peripheral, and depth vision and the ability to focus.
Ability to occasionally lift and carry up to 20 pounds and relocate to other jobs or office locations.

Nice To Haves

One year of medical experience in a physician's office, or an equivalent combination of training and experience, is preferred.
Highly motivated new graduates may be trained.

Responsibilities

Ensure an excellent patient experience across practice interactions, including by phone, in person, and online.
Maintain accurate and complete patient information in health records and complete electronic notes on the same day as the patient visit.
Prepare patients for examination and treatment by escorting them to exam rooms, documenting histories and chief complaints, verifying medical and surgical histories and medications, and taking vital signs when applicable.
Review and complete required surgical documents and recent test results and correspondence before surgery, according to practice protocol.
Confer with Medical Providers before visits about incomplete patient tests, consultations, or orders.
Respond to patient communications and questions in a timely manner, generally the same day or within 24 hours.
Prepare, clean, stock, and maintain examination and treatment rooms.
Clean and sterilize instruments and ensure instrumentation and equipment are ready for clinic.
Prepare and maintain clinical supplies and equipment needed for clinic and patient care.
Ensure required consents are reviewed, initialed, signed, and dated before treatment.
Administer injections and assist with examinations and office procedures as needed; provide other patient care services as directed by Medical Providers.
Perform suture removals as directed by Medical Providers.
Address assigned telephone encounters daily.
Complete delivery or transmission of patient e-prescriptions on the same day when directed by Medical Providers; respond to medication requests and questions the same day when possible or within 24 hours.
Verify patient and specimen information, record tissue specimens, and enter them into the log.
Assist with scheduling tests and treatments and processing referrals to other providers.
Create, maintain, copy or scan, and file patient encounters, records, and other required documents in the electronic patient record.
Complete medication prior authorizations as necessary.
Abide by Standards of Conduct and complete compliance and other required training.
Participate in professional development activities and maintain professional affiliations.
Maintain strict confidentiality and treat coworkers, medical providers, patients, and visitors with dignity and respect.
Perform other related duties as required and assigned.
Travel to the main office and satellite locations, where applicable.