Medical Assistant

NORTHSHORE HEALTH CENTERS•Portage, IN

8d•Onsite

About The Position

The Medical Assistant supports NorthShore providers in treating patients and applying established NorthShore clinical guidelines. The role may be assigned to various specialties and is responsible for maintaining clinical standards of care and supporting quality patient care. The Medical Assistant is expected to be proficient and confident in all NorthShore clinical competencies. The position is performed in an ambulatory care environment and involves frequent contact with patients, physicians, and other healthcare personnel, in person and by telephone. Work may be stressful, and interactions are constant and interruptive. Travel outside NorthShore locations is rare. The role may involve irregular working hours, exposure to infectious and contagious diseases, emergency or crisis situations, and use of personal protective equipment as necessary. Reasonable accommodations can be made to enable people with disabilities to perform the essential functions.

Requirements

Meet the minimum education and credential requirements per the State of Indiana and HRSA: Certified or Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse, or Registered Nurse licensing.
Phlebotomy experience.
Ability to analyze situations and solve problems at strategic and tactical levels.
Excellent interpersonal and customer service skills.
Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
Organization and planning skills.
Critical thinking and problem-solving skills.
Ability to maintain composure and use emotional intelligence.
Ethical reasoning and decision-making skills.
Strong attention to detail.
Receptiveness and responsiveness to feedback.
Excellent verbal and written communication skills.
Time management, prioritization, and a sense of urgency.
Proficiency with Microsoft Office Suite or related software.
Ability to handle and respond to emergency or crisis situations according to facility plans, protocols, and procedures.
Ability to perform the physical activities described, including sitting, walking, standing, bending, squatting or crouching, climbing, kneeling, twisting or turning, fine motor manipulation, lifting and carrying items up to and over 50 pounds, and pushing up to 300 pounds.

Nice To Haves

Two years of experience working within a healthcare setting.
Bilingual ability.

Responsibilities

Perform ancillary tasks such as measuring weight, height, blood pressure, and pulse, and conducting urinalysis, pregnancy tests, and glucometer tests; document results in the patient’s EHR chart.
Screen patients to obtain chief complaints, medical histories, and allergy information, and document the information in patient charts.
Set up examination rooms, prepare equipment, and assist providers during examinations and treatment.
Maintain awareness of patients’ comfort and safety needs.
Assist providers with minor procedures and ensure sterile techniques are followed.
Complete laboratory requisitions accurately and fully and ensure specimens are sent safely and promptly to the appropriate laboratory.
Complete provider-requested in-house laboratory testing according to CLIA standards and guidelines, and record results appropriately.
Administer age-appropriate vaccinations and record vaccination information in the Indiana CHIRP database.
Explain procedures and treatments to patients to gain cooperation and understanding and alleviate apprehension.
Respond to life-saving situations in accordance with clinical standards, policies, procedures, and protocols.
Maintain stock and inventory and requisition supplies as needed.
Sterilize instruments and follow infection-control policies.
Record and maintain accurate clinical information in patient EHR charts.
Contact patients regarding laboratory results and coordinate follow-up appointments when results are abnormal.
Complete provider order logs, send patient reminder letters when necessary, and track patient test results.
Ensure appropriate follow-up is completed for provider-reviewed results and consultations.
Complete staff competencies by reviewing knowledge and technique and assisting with deficiencies.
Maintain proficiency across training areas in daily work.
Attend required meetings and training sessions.
Perform other tasks assigned by management.