Medical Assistant

ArchWell Health • St. Louis, MO

19h

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) in day-to-day clinical work and helps ensure efficient, compassionate care for ArchWell Health members. MAs work collaboratively with the care team to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments. A Medical Assistant designated as a float may be asked to cover centers other than their primary center.

ArchWell Health focuses on primary care for adults over 60, with an emphasis on strong provider-patient relationships, routine wellness, prevention, and helping members stay healthy and engaged. Care is delivered at accessible neighborhood centers intended to provide a comfortable, wellness-focused community.

Requirements

• High school diploma or equivalent education (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• EClinical Works or similar EMR experience.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people of varying seniority and from diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Ability to embody and model ArchWell Health’s values: Be compassionate, Strive for excellence, Earn trust, Show respect, Stay resilient, and Always do the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and obtain medical histories.
• Perform examinations and routine screenings, keeping patients informed and addressing their questions and concerns about procedures.
• Listen and engage with patients during appointments, and report needs or changes in patient condition to the PCP, specialists, or other clinical personnel.
• Prioritize patient experience when completing clinical and administrative tasks.
• Process patient phone messages, return calls, route calls to appropriate team members, and contact patients to obtain or relay pertinent information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
• Ensure compliance with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when requested, if serving as a float.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED