Medical Assistant

MidLantic Urology•Cary, NC

20h

About The Position

The Medical Assistant supports the delivery of urological services and performs routine administrative and clinical tasks that help medical offices run smoothly. The role works under the direction of an assigned direct supervisor and collaborates with physicians, nursing staff, and other professionals to coordinate efficient patient care and achieve desired outcomes. Duties include preparing patients and examination rooms; taking and documenting vital signs, histories, and chief complaints; providing patient education; assisting physicians with examinations and in-office procedures; collecting specimens, performing phlebotomy and basic laboratory tests, and performing EKGs; preparing and administering authorized medications; and maintaining accurate medical records and related logs. The Medical Assistant also supports appointment scheduling, patient follow-up, room turnover, prescription tracking, medical record requests, and the opening and closing of the office. The role may include scribing, helping train new personnel, and other assigned duties. The position requires attention to patient service, confidentiality, ethical documentation, compliance with healthcare laws and regulations, and adherence to organizational policies and accreditation requirements, including OSHA, HIPAA, and CMS guidelines. Minimal travel is required. Physical demands include carrying, pushing, pulling, and lifting loads at the frequencies and weights listed in the posting.

Requirements

Graduate of a Medical Assistant program or equivalent experience, subject to state regulation requirements.
Six months of experience working within a physician’s office is desired.
Urology experience is desired.
Ability to perform well in stressful situations.
Knowledge of healthcare systems operations, including EMR and Practice Management Solutions.
Ability to work independently and manage multiple deadlines.
Project management skills.
Vendor relations skills for Medical Assistants required to order office and clinical supplies.
Database management skills.
Strong problem-solving skills.
Ability to use computer programs and applications, including Microsoft Office.
Excellent verbal and written communication skills.
Exceptional patient service skills.
Excellent organizational skills and attention to detail.
Ability to comply with HIPAA patient-confidentiality requirements.
Certification or registration is preferred.

Nice To Haves

Six months of experience working within a physician’s office.
Urology experience.
Certification or registration.

Responsibilities

Perform administrative and clinical duties under the direction of the assigned direct supervisor.
Coordinate and schedule patient appointments with physicians, nursing staff, and other team members.
Greet and prepare patients; measure and record vital signs; document interviews, histories, and chief complaints.
Provide patient education regarding medications, disease management, home treatments, and special diets.
Prepare patients for examinations, perform routine screening tests, and assist physicians with examinations.
Perform phlebotomy, collect other laboratory specimens, and conduct basic laboratory tests and EKGs.
Assist with X-ray and physician therapy procedures.
Prepare and administer medications with physician authorization.
Change dressings, apply bandages, remove sutures, and perform other first-aid procedures; use CPR skills when necessary.
Prepare accurate, legal, and ethical documentation and maintain complete and accurate patient medical records.
Open the office in the morning and close it in the afternoon.
Maintain patient logs for laboratory requests, CT scans, and other treatment orders, and maintain prescription ledgers when needed.
Support back-office flow by keeping rooms occupied and assisting with room turnover.
Complete new-patient workups, including X-rays, vital signs, and explanation of new-patient packets; add medical history for new patients and update established patients’ histories accurately.
Set up examination rooms accurately and ensure patient medications are updated before physician visits.
Set up in-office surgical procedures and ensure consent forms are completed correctly, avoiding excessive medical abbreviations.
Scribe as assigned according to physician office flow.
Prepare for the following day's patients, including confirming next-day visits.
Complete patient medical record requests when necessary.
Assist with the orientation and training of new personnel.
Ensure proper handoff of responsibilities after tasks are completed.
Meet attendance criteria, start work promptly, and remain punctual and dependable for assigned or confirmed shifts.
Respect the organization's commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively and adhere to HR and corporate policies and procedures.
Support compliance with healthcare regulations, medical laws, ethical standards, and assigned accreditation efforts, including OSHA, HIPAA, and CMS Parts C and D guidelines for General Compliance and Fraud, Waste & Abuse.
Perform other position-related duties as assigned.