Medical Assistant

NORTHSHORE HEALTH CENTERS•Merrillville, IN

9d•Onsite

About The Position

The Medical Assistant assists NorthShore providers in treating patients and following established NorthShore clinical guidelines. Assignments may span various specialties. The position maintains clinical standards of care to support quality patient care and requires proficiency and confidence in NorthShore clinical competencies. The role performs patient intake and clinical procedures, supports providers during examinations and minor procedures, completes laboratory testing and documentation, coordinates follow-up care, and maintains supplies and infection-control practices. It also includes reviewing staff competencies, attending required meetings and training, and performing other tasks assigned by management. Duties may change at management's discretion.

Requirements

Meet the minimum education or credential requirements applicable under Indiana state and HRSA standards: Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse, or Registered Nurse licensing.
Phlebotomy experience is required.
Analyze situations and solve problems at strategic and tactical levels.
Demonstrate strong interpersonal and customer service skills.
Comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
Demonstrate organization and planning, critical thinking, and problem-solving skills.
Maintain composure and demonstrate emotional intelligence.
Use ethical reasoning and decision-making.
Demonstrate strong attention to detail and responsiveness to feedback.
Have excellent verbal and written communication skills.
Demonstrate time management, prioritization, and a sense of urgency.
Be proficient with Microsoft Office Suite or related software.
Be able to handle and respond to emergency or crisis situations according to facility plans, protocols, and procedures.
Acknowledge possible exposure to infectious and contagious diseases and contact with patients under a wide variety of circumstances.
Be able to wear personal protective equipment (PPE) as necessary.

Nice To Haves

Two years of experience working within a healthcare setting.
Bilingual ability.

Responsibilities

Perform ancillary tasks such as measuring weight, height, blood pressure, and pulse, and conducting urinalysis, pregnancy tests, and glucometer tests; document results in the patient's EHR chart.
Screen patients for chief complaints, medical history, and allergies, and document the information in the patient chart.
Prepare examination rooms and equipment and assist providers during patient examinations and treatment.
Attend to patients' comfort and safety needs.
Assist providers with minor procedures and follow sterile techniques.
Complete laboratory requisitions accurately and ensure specimens are sent safely and promptly to the appropriate laboratory.
Perform in-house laboratory tests requested by providers according to CLIA standards and guidelines, and record results appropriately.
Administer age-appropriate vaccinations and record vaccination information in the Indiana CHIRP database system.
Explain procedures and treatments to patients to gain cooperation and understanding and alleviate apprehension.
Respond to life-saving situations according to clinical standards, policies, procedures, and protocols.
Maintain stock and inventory and requisition supplies as needed.
Sterilize instruments and follow infection-control policies.
Maintain accurate clinical information in patients' EHR charts.
Contact patients regarding laboratory results and coordinate follow-up appointments when results are abnormal.
Complete provider order logs, send patient reminder letters when necessary, and track patient test results.
Ensure appropriate follow-up is completed for provider-reviewed results and consultations.
Review staff knowledge and techniques, assist with deficiencies, and complete necessary staff competencies.
Maintain proficiency across training areas in daily work.
Attend meetings and training sessions as required.
Perform other tasks assigned by management.