Medical Assistant

Conway Regional•Conway, AR

12d•Onsite

About The Position

The Medical Assistant is accountable for the provision of care as delegated according to the policies, procedures and standards of Conway Regional Health System. The Medical Assistant will demonstrate a commitment to teamwork through effective collaboration efforts. This position is a designated as “Safety Sensitive Position” under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to patients/customers which Conway Regional is responsible for in providing and supporting the delivery health care related services.

Requirements

High school diploma or equivalent required
Proficient in patient rooming, vital signs, and medical history documentation
Knowledge of sterile technique and assisting with in-office procedures
Ability to prepare and turn over exam/procedure rooms efficiently
Understanding of infection control and central sterile processes
Ability to manage referrals, prior authorizations, and scheduling workflows
Experience answering multi-line phones and communicating with patients professionally
Basic understanding of insurance verification and patient check-in/check-out processes
Comfortable collecting payments and documenting accurately
Strong communication skills with patients, providers, and team members
Ability to demonstrate empathy, professionalism, and patient-centered care (AIDET principles preferred)
Capable of working effectively in a fast-paced environment with multiple providers
Strong attention to detail and time management skills
Ability to prioritize tasks and adapt to changing clinic needs
Team-oriented mindset with willingness to cross-train and assist others
Demonstrates accountability, initiative, and reliability

Nice To Haves

Completion of an accredited Medical Assistant program
Previous experience in a medical office or clinic setting
ENT, surgical, or specialty clinic experience strongly preferred
Experience with electronic health records (EHR), preferably Meditech or similar system
Familiarity with ENT-specific procedures (e.g., ear irrigation, assisting with scopes, instrument handling)
AIDET principles

Responsibilities

Patient rooming
Vital signs
Medical history documentation
Knowledge of sterile technique and assisting with in-office procedures
Familiarity with ENT-specific procedures (e.g., ear irrigation, assisting with scopes, instrument handling)
Ability to prepare and turn over exam/procedure rooms efficiently
Understanding of infection control and central sterile processes
Manage referrals, prior authorizations, and scheduling workflows
Answering multi-line phones
Communicating with patients professionally
Basic understanding of insurance verification and patient check-in/check-out processes
Collecting payments and documenting accurately