Medical Assistant

Dermatology Solutions Group: AL . FL . GA . MS•Fort Walton Beach, FL

71d•Onsite

About The Position

The Medical Assistant assists Medical Providers with the day-to-day delivery of health care and patient care management. The role focuses on superior patient care and positive patient experiences and outcomes, and reports directly to the Office Administrator. Physicians, Advanced Nurse Practitioners, Physician Assistants, and DSG Management provide indirect supervision. The Medical Assistant supports clinic operations and patient visits by preparing patients and exam rooms, documenting patient information, assisting with examinations, procedures, and treatments, managing communications and records, and maintaining clinical supplies and instruments. The position requires maintaining confidentiality, following compliance and conduct standards, participating in professional development, and traveling to the main office and satellite locations where applicable. Work is performed in an environmentally controlled office setting and involves working under pressure on multiple tasks while interacting regularly with staff, physicians, clients, patients, insurance companies, and other members of the public.

Requirements

High school graduate or GED and current certification.
Knowledge of medical practice operations and patient care standards.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments.
Knowledge of common safety hazards and precautions.
Ability to assist in a variety of common office procedures.
Ability to take vital signs, if applicable.
Ability to develop and maintain clinical quality assurance.
Ability to identify and proactively solve issues.
Ability to maintain accurate records and record test results.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to use good reasoning and judgment and react calmly in emergency situations.
Ability to establish and maintain effective working relationships with patients, medical staff, co-workers, and the public.
Ability to read, write, and communicate effectively orally and in writing.
Knowledge of basic arithmetic and medical terminology.
Ability to use electronic medical record technology as a primary means of documentation.
Proficiency in operating a computer keyboard.
Maintain professional certification, if applicable.
Stand for extended periods; push, pull, and reach; and occasionally bend, sit, stoop, and stretch.
Have full range of body motion, including handling and lifting patients.
Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator, and medical equipment.
Have a normal range of hearing and eyesight to record, prepare, and communicate appropriate reports; vision requirements include close, distance, color, and peripheral vision, depth perception, and the ability to focus.
Occasionally lift and carry up to 20 pounds.
Relocate to other jobs or office locations.
Have a valid driver's license and good driving record.
Work under pressure on multiple tasks with a diverse population.

Nice To Haves

One year of medical experience in a physician’s office or an equivalent combination of training and experience is preferred.

Responsibilities

Ensure an excellent patient experience across phone, in-person, and online interactions.
Accurately document patient visit notes in the health record and complete electronic notes on the same day as the visit.
Prepare patients for examination and treatment, escorting them to exam rooms and documenting history, chief complaints, medical and surgical histories, medications, and vital signs when applicable.
Review and complete required surgical documents and recent test results or correspondence before surgery, helping determine needed services according to practice protocol.
Consult with Medical Providers before patient visits about incomplete tests, consultations, or orders.
Respond to patient communications and questions in a timely manner, generally the same day or within 24 hours.
Prepare, clean, stock, and maintain exam and treatment rooms.
Clean and sterilize instruments and ensure required instruments and equipment are available and ready for clinic.
Prepare and maintain clinical supplies and equipment for daily clinic needs and patient care.
Ensure required consents have been reviewed, initialed, signed, and dated before treatment.
Administer injections and assist with examinations and office procedures as needed; provide other patient care services as directed by Medical Providers.
Perform suture removals as directed by Medical Providers.
Address all assigned telephone encounters daily.
Complete delivery or transmission of patient e-prescriptions on the same day upon Medical Provider orders and direction; respond to medication requests and questions the same day when possible or within 24 hours.
Verify patient and specimen information, record tissue specimens, and enter them into the log.
Assist with scheduling tests and treatments and processing referrals to other providers.
Create, maintain, copy or scan, and file patient encounters, records, and other required documents in the electronic patient record.
Perform medication prior authorizations as necessary.
Abide by Standards of Conduct and complete compliance and other training requirements.
Participate in professional development activities and maintain professional affiliations.
Maintain strict confidentiality and treat co-workers, medical providers, patients, and visitors with dignity and respect.
Perform other related duties as required and assigned.
Travel to the main office and satellite locations where applicable.