Medical Assistant

Express Pain And Urgent Care•Dallas, TX

13d•Onsite

About The Position

Epic Pain Management is seeking an experienced, dependable, patient-focused Medical Assistant for its clinic in Dallas, Texas. The Medical Assistant provides direct clinical and administrative support to physicians, nurse practitioners, physician assistants, and clinical staff in a fast-paced pain management setting. The role includes preparing patients for examinations and procedures, obtaining vital signs, reviewing medical histories, assisting with clinical procedures, maintaining accurate electronic medical record (EMR) documentation, and supporting efficient patient flow and daily clinic operations. The Medical Assistant also supports pain management procedures and injections, urine drug screening, medication documentation, imaging and referral coordination, patient education, and follow-up activities. The position requires attention to detail, professionalism, compassionate patient care, and adherence to the Medical Assistant’s authorized scope of duties, HIPAA and organizational standards, infection-control practices, and clinical safety protocols. The role is on-site in Dallas, Texas, Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

Previous experience as a Medical Assistant in a clinical setting is required.
Knowledge of medical terminology, anatomy, and basic clinical procedures.
Experience obtaining vital signs, rooming patients, and documenting medical histories.
Familiarity with clinical procedures, medication reconciliation, and patient care workflows.
Experience with electronic medical record (EMR) systems.
Strong computer and documentation skills.
Excellent organizational skills and attention to detail.
Ability to multitask and work efficiently in a fast-paced clinical setting.
Strong written and verbal communication skills.
Professional, dependable, and patient-focused attitude.
Ability to work collaboratively with physicians, advanced practice providers, and clinical staff.
Ability to work on-site in Dallas, Texas, Monday through Friday.

Nice To Haves

Previous pain management or specialty clinic experience; pain management experience is strongly preferred.
Certified or Registered Medical Assistant.
Bilingual English/Spanish.
Experience with pain management or interventional pain management, specialty medical practices, patient intake and clinical rooming, vital signs and pain assessments, medical procedure assistance, epidural steroid injections (ESIs), medial branch blocks, radiofrequency ablations, urine drug screening (UDS), Prescription Monitoring Program (PMP) documentation, medication reconciliation, EMR, imaging and referral coordination, pre- and post-procedure patient education, medical clearance coordination, and clinical inventory and infection control procedures.

Responsibilities

Greet patients professionally and escort them to examination rooms.
Obtain and accurately document vital signs, including blood pressure, pulse, temperature, respiratory rate, oxygen saturation, height, weight, and pain scores as appropriate.
Review and update patient medical histories, allergies, medications, and chief complaints.
Prepare patients for examinations, procedures, and provider consultations.
Assist physicians, nurse practitioners, and physician assistants with patient care within the Medical Assistant’s authorized scope of duties.
Identify and communicate abnormal vital signs, concerning symptoms, or changes in patient condition to the appropriate provider.
Maintain patient comfort, privacy, and safety throughout clinical encounters.
Support efficient patient flow and timely room preparation.
Prepare patients for pain management procedures and injections as directed by the provider.
Prepare examination and procedure rooms with necessary supplies and equipment, and assist providers during approved clinical procedures within the Medical Assistant’s authorized scope.
Review and document patient-reported pain levels, symptoms, treatment responses, and percentage of pain relief for follow-up documentation.
Support imaging, referrals, procedure scheduling, follow-up coordination, medical clearance requests, and pre-procedure documentation as directed.
Follow infection control, sterilization, and clinical safety protocols.
Accurately enter and update patient information in the EMR, including vital signs, histories, medication lists, allergies, and patient-reported symptoms.
Review patient charts for completeness and accuracy; obtain outside medical records and imaging reports; and prepare charts and clinical information for provider review.
Assist providers with entering or preparing clinical orders as directed and permitted by company policy.
Maintain accurate and timely documentation in accordance with HIPAA and organizational standards, and communicate incomplete or inconsistent documentation to the appropriate clinical team member.
Review and update medication lists; assist with medication reconciliation; and identify and communicate medication discrepancies or concerns to the provider.
Collect and process urine drug screening specimens, label them properly, and maintain required documentation.
Assist with Prescription Monitoring Program documentation as directed and as permitted by applicable requirements.
Identify patients taking blood-thinning medications or other medications relevant to planned procedures, and assist with coordinating medical clearance documentation when required.
Follow established medication safety and controlled-substance monitoring procedures.
Provide compassionate, professional, and respectful patient care; explain routine clinical processes; and assist patients with required paperwork.
Reinforce provider-directed instructions regarding procedures, medications, imaging, and follow-up appointments, and provide approved pre- and post-procedure instructions as directed.
Communicate patient concerns and questions to the appropriate provider and direct questions requiring clinical judgment to licensed clinical staff.
Maintain confidentiality and professionalism in all patient interactions.
Prepare, clean, disinfect, and restock examination rooms; monitor inventory; and notify the appropriate team member when medical supplies need replenishment.
Assist with patient scheduling, referrals, imaging requests, and procedure coordination as assigned.
Collaborate with front desk staff, medical assistants, scribes, and providers to maintain efficient clinic operations.
Ensure required clinical documentation is completed accurately and promptly, follow organizational policies and procedures, and maintain a clean, organized, professional clinical environment.
Perform additional clinical and administrative duties as assigned.