Medical Assistant

GoHealth Urgent Care•New Hyde Park, NY

About The Position

The Medical Assistant works collaboratively to support Medical Providers, Radiologic Technologists, and patients through patient-care management, organization, and communication. The role completes activities accurately, to a high standard, and in a timely manner, supporting the organization’s mission to provide accessible, quality urgent care through an effortless patient experience and a culture of care. The Medical Assistant handles patient registration and administrative tasks, prepares patients for examinations, records medical histories, takes vital signs, and conducts point-of-care testing as needed. The role also maintains supplies, exam rooms, equipment, and medical records; supports patient flow and follow-up; and performs center opening and closing duties. The position reports to a Manager, Regional Operations or On-Site Manager, and receives assignments from a Manager, Regional Operations, Team Leader, or On-Site Manager. It supervises no positions.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.

Nice To Haves

Graduation from a Medical Assistant program preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years preferred.
Medical Assistant experience preferred for graduates of a Medical Assistant program.
Alternatively, two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor is preferred in lieu of a Medical Assistant program.
Knowledge of medical terminology strongly preferred.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, such as flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory, and regularly check supply expiration dates.
Maintain medical records and scan charts into patient files.
Answer phone calls and collect and sort incoming and outgoing daily mail.
Keep the reception area well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment Quality Assurance/Quality Control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.