Medical Assistant

NORTHSHORE HEALTH CENTERS • Chesterton, IN

1d • Onsite

About The Position

The Medical Assistant assists NorthShore providers in treating patients and applying established NorthShore clinical guidelines. The role may be assigned to various specialties and is responsible for maintaining clinical standards of care and supporting quality patient care. The Medical Assistant is expected to be proficient and confident in all NorthShore clinical competencies.

The position is performed in an ambulatory care environment and involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful, and interactions are constant and sometimes interruptive. Travel outside NorthShore locations is rare. The position may involve irregular working hours, exposure to infectious or contagious diseases, contact with patients in varied circumstances, emergency or crisis response, and use of personal protective equipment as necessary. Reasonable accommodations can be made to enable people with disabilities to perform the essential functions.

Requirements

• Meet the minimum education or licensure requirement under Indiana state and HRSA requirements: Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse, or Registered Nurse licensing.
• Phlebotomy experience.
• Ability to analyze situations and solve problems at strategic and tactical levels.
• Excellent interpersonal and customer service skills.
• Ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to understand the organization's hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
• Organization and planning skills.
• Critical thinking and problem-solving skills.
• Ability to maintain composure and use emotional intelligence.
• Ethical reasoning and decision-making skills.
• Strong attention to detail.
• Receptiveness and responsiveness to feedback.
• Excellent verbal and written communication skills.
• Time management, prioritization, and a sense of urgency.
• Proficiency with Microsoft Office Suite or related software.
• Ability to perform the physical activities described, including sitting, walking, standing, bending, squatting or crouching, climbing, kneeling, twisting or turning, fine-motor manipulation, lifting and carrying loads up to and over 50 pounds, and pushing loads up to 300 pounds.

Nice To Haves

• Two years of experience working within a healthcare setting.
• Bilingual.

Responsibilities

• Perform ancillary tasks, including measuring weight, height, blood pressure, and pulse, and conducting urinalysis, pregnancy tests, glucometer testing, and other tasks; document results in the patient's EHR chart.
• Screen patients to obtain their chief complaint, medical history, and allergy information, and document this information in the patient chart.
• Set up examination rooms, prepare equipment, and assist providers during patient examinations and treatment.
• Attend to patients' comfort and safety needs.
• Assist providers with minor procedures and ensure sterile techniques are followed.
• Complete laboratory requisitions accurately and fully, and ensure specimens are sent safely and promptly to the appropriate laboratory.
• Perform provider-requested in-house laboratory testing according to CLIA standards and guidelines, and record results appropriately.
• Administer age-appropriate vaccinations and record vaccination information in the Indiana CHIRP database system.
• Explain procedures and treatments to patients to gain cooperation and understanding and alleviate apprehension.
• Respond to life-saving situations according to clinical standards, policies, procedures, and protocols.
• Maintain stock and inventory and requisition supplies as needed.
• Sterilize instruments and follow infection-control policies.
• Record and maintain accurate clinical information in patients' EHR charts.
• Contact patients regarding laboratory results and coordinate follow-up appointments when results are abnormal.
• Complete provider order logs, send patient reminder letters when necessary, and track patient test results.
• Ensure appropriate follow-up is completed on all provider-reviewed results and consults.
• Complete staff competencies by reviewing knowledge and technique and assisting with deficiencies.
• Maintain high-quality proficiency across all training areas in daily work.
• Attend required meetings and training sessions.
• Perform other assigned tasks as requested by management; duties may change at management's discretion.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed