MEDICAL ASSISTANT - MEDEXPRESS

Covenant HealthCare • Bay City, MI

5d

About The Position

The Clerical Clinical Medical Assistant provides clinical and administrative support to providers, healthcare professionals, and patients. The role involves performing clinical and clerical duties, with flexibility to handle multiple responsibilities and work at multiple office locations during a shift. Clinical work includes vital screenings, documenting personal information and medical history, assisting providers, performing basic procedures, and handling specimens. Administrative work includes verifying insurance, answering phones, scheduling appointments, collecting co-payments, and maintaining records while protecting patient confidentiality. The position also supports office operations, staff training, and coordination among practice locations, and may include duties that vary by medical specialty.

The Medical Assistant is expected to deliver customer service consistent with Covenant HealthCare’s mission, vision, and values, including its commitment to Extraordinary Care for Every Generation.

Requirements

• High school diploma or equivalent.
• Successful completion of a competency-based Medical Assistant training program, or one year of experience in clinical direct patient care and/or medical administrative patient support.
• BLS certification within six months of hire or internal transfer.
• Knowledge of proper release-of-information standards.
• Excellent oral communication and interpersonal skills.
• Excellent organization, time management, and attention to detail.
• Proficiency with basic computer and typing skills.
• Ability to remain calm in stressful or difficult situations while showing sensitivity and compassion in patient interactions.
• Ability to work independently or as part of a team.
• Ability to maintain confidential information.
• Ability to perform EKGs, tympanometry, TB testing, waived laboratory testing, vision testing, vital-sign measurement, AED use, BCLS/CPR, venipuncture, specimen collection, and patient education.
• Knowledge of medication side effects and how to communicate them effectively to patients.
• Ability to administer medications correctly, including dosage, site, and schedule.
• Ability to maintain regular, punctual attendance consistent with applicable standards.
• Frequent lifting up to 25 pounds and occasional lifting up to 100 pounds or more.

Responsibilities

• Prepare patients for examinations by taking and recording vital signs, updating medical records, and documenting the reason for the visit.
• Assist providers during examinations as needed.
• Answer phones, refill medications, and perform other administrative duties as required.
• Perform basic clinical procedures and collect and prepare laboratory specimens.
• Perform pre-charting as needed.
• Administer medications and injections as ordered by providers and in accordance with Covenant HealthCare policies and regulatory requirements.
• Coordinate x-rays, ultrasounds, laboratory tests, EKGs, and other services as ordered by providers.
• Sterilize medical equipment and dispose of contaminated supplies in appropriate containers.
• Verify patient demographics and insurance information.
• Maintain accurate schedules for physicians and APPs.
• Collect co-payments and other applicable fees, and ensure accuracy and reconciliation of fees received.
• Answer and direct phone calls promptly and efficiently.
• Schedule appointments and triage calls according to Covenant HealthCare policies and procedures.
• Manage incoming and outgoing faxes and perform filing, photocopying, data entry, and other administrative tasks.
• Assist with office referrals and prior authorizations.
• Prepare and maintain accurate patient medical records.
• Maintain medical and office supply inventory within budgetary constraints.
• Follow narcotic storage regulations, maintain medication inventory logs, and ensure medications have not expired.
• Maintain a clean and organized reception area.
• Follow infection control protocols and safety guidelines.
• Comply with HIPAA regulations and maintain patient confidentiality.
• Process and track medical release-of-information requests in accordance with HIPAA and other requirements.
• Participate in staff meetings, in-service programs, and continuing education activities as necessary.
• Provide flexible support across multiple duties and office locations within a shift.
• Communicate with Practice Managers at each office to promote consistency and collaboration.
• Assist in training Clinical and/or Clerical Medical Assistants, interns, and students during onboarding and orientation.
• Assist with competencies and updates for Clinical and/or Clerical Medical Assistants.
• Perform other duties as assigned, including duties that may vary by medical specialty.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plans with employer match.
• Paid time off to support work-life balance.
• Employee wellness programs and mental health support.
• Tuition reimbursement, university discounts, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED